Magalie Goring
North Bergen,NJ
Summary
Goal-driven Meetings and Events Manager experienced in driving innovative solutions for business growth and operational efficiency. Achieved a $30K reduction in event spending within six months through strategic planning and effective resource management. Focused on enhancing organizational productivity and customer service operations for high-volume sales exceeding $250M annually.
Overview
33
33
years of professional experience
Work History
Terminal Supervisor
Greyhound Lines, Inc
New York
03.2013 - 10.2023
- Supervised customer service operations at Greyhound's largest U.S. terminal, with annual sales exceeding 250M.
- Placed a strong focus on sales and optimized the productivity of the entire location.
- Motivated, coached, and counseled Leads, Ticket Agents, Baggage Agents, and GPX Agents to improve team performance and enforce discipline.
- Facilitated training sessions to improve employee skills in customer service and conflict resolution.
- Guaranteed full compliance with OSHA and DOT safety standards, policies, and procedures.
- Ensured the efficient transfer of cash between Loomis Management, Ticket Agents, Drivers, Staff, and Supervisors.
- Established protocols and guidelines to ensure program operations aligned with business objectives.
Manager - Foundation for Accounting Education Registration (FAE)
New York State Society of Certified Public Accountants (NYSSCPA)
New York
01.2008 - 06.2013
- Managed NYSSCPA's Foundation for Accounting Education events, including conferences, seminars, courses, symposiums, and committee meetings, ensuring seamless execution and participant satisfaction.
- Recruited and led a 3-member team of administrative and customer service staff to enhance operational efficiency and support event coordination.
- Managed contract negotiations, venue logistics, and staff supervision.
- Handled event budgets and the strategy for brand messaging.
- Negotiated contracts, coordinated venue logistics, and supervised staff to ensure successful event execution and alignment with organizational goals.
- Worked with the Manager of Committees and Administrative Services to coordinate communications, marketing, activities, and promotions.
- Effectively handled and directed the operations of over 65 technical committees across 7 divisions within the business.
- Implemented innovative projects, generated teaching materials, engaged in public speaking, and conducted presentations.
Administrative Assistant
New York State Society of Certified Public Accountants
New York
06.1990 - 04.2008
- Processed registration applications and oversaw contract administration to ensure compliance and efficiency.
- Carried out registration applications and managed contract administration.
- Coordinated office functions and programs, facilitating active participation of committee members.
- Assured timely transmission of committee announcements, agendas, and minutes.
- Set up and maintained teleconferencing connections and prepared all meeting materials for committees.
- Facilitated communication with the teleconferencing provider.
- Partnered with IT Department to develop and implement an electronic system for storing committee minutes, enhancing accessibility and organization.
- Collaborated with the IT Department to establish and manage a system for electronically storing committee minutes.
- Established and maintained communication with teleconferencing provider for efficient meeting setups.
- Prepared presentations to executive management by analyzing monthly report data.
Education
B.A. - Marketing
Long Island University
Brooklyn, NYSkills
- Cash handling
- Customer Focus
- Organization
- Time Management
- Leadership
- Decision Making
- Problem-Solving
- Critical Thinking
- Communication
- Attention to Detail
- Team-Player
Languages
- English, Native
- French, Intermediate
Timeline
Terminal Supervisor
Greyhound Lines, Inc
03.2013 - 10.2023
Manager - Foundation for Accounting Education Registration (FAE)
New York State Society of Certified Public Accountants (NYSSCPA)
01.2008 - 06.2013
Administrative Assistant
New York State Society of Certified Public Accountants
06.1990 - 04.2008
B.A. - Marketing
Long Island University