Maggy Kinderman

Collaborated with small teams to achieve complex objectives under tight deadlines. Cultivated strong work ethic and commitment to meeting deadlines in all tasks. Maintained clean and orderly personal equipment and ensured it was fully operational. Answered and directed incoming calls using a multiline telephone system. Provided administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules. Took messages from patients and promptly communicated them to relevant staff.

• Assisted veterinary staff with animal handling and care during examinations and treatments.
• Maintained cleanliness and organization of clinic facilities and equipment to ensure a safe environment.
• Provided support in managing appointment schedules and client communications efficiently.
• Monitored inventory levels of medical supplies, ensuring timely reordering to prevent shortages.
• Developed familiarity with clinic software for patient record management and scheduling tasks.
• Collaborated with team members to optimize workflow efficiency in daily operations.
• Adapted quickly to changing needs within the clinic, demonstrating flexibility in responsibilities.
• Engaged with clients to provide information on services and educate them about animal care practices.
• Efficiently handled emergency situations according to established guidelines, ensuring guest safety.
• Promoted a positive work environment by effectively communicating with colleagues and supervisors.
• Prepared and reviewed records and consent forms.
• Partnered with IDEXX to analyze blood samples, and diagnose conditions and diseases.

• Managed multi-line phone system to efficiently direct incoming calls and schedule appointments.
• Assisted clients with inquiries, ensuring exceptional customer service and support during visits.
• Coordinated patient records and maintained filing systems for accurate documentation and retrieval.
• Processed payments and handled financial transactions with precision and attention to detail.
• Implemented office procedures that improved workflow efficiency and reduced wait times for clients.
• Trained new reception staff on clinic protocols, enhancing team performance and service quality.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Assessed client needs to develop tailored crisis intervention plans.
• Collaborated with multidisciplinary teams to coordinate comprehensive service delivery.
• Facilitated communication between clients and external resources for effective support.
• Documented case progress and maintained accurate records in compliance with regulations.
• Provided crisis counseling and emotional support to clients in high-stress situations.
• Monitored client outcomes to ensure adherence to established care protocols.
• Trained new staff on crisis management techniques and organizational procedures.
• Led workshops to enhance team skills in conflict resolution and de-escalation strategies.
• Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client''s unique situation.
• Served as a liaison between clients and external organizations like housing agencies or substance abuse treatment centers.
• Utilized evidence-based practices such as motivational interviewing techniques to facilitate positive change in clients'' lives.
• Maintained accurate documentation of client interactions, interventions, and progress toward goals.
• Provided emotional support during crisis situations, promoting recovery and resilience.
• Provided on-site crisis response services at schools or other community locations where immediate assistance was needed.
• Established rapport with clients by actively listening, demonstrating empathy, and building trust.
• Advocated for clients'' rights within various agencies, ensuring equitable access to needed services.
• Participated in ongoing training opportunities that helped me stay current on best practices in the field of crisis case management.
• Employing conflict resolution skills when working with diverse populations allowed me to effectively manage challenging behaviors.
• Managed caseload efficiently while maintaining a high level of individualized attention for each client.
• Developed comprehensive assessments to identify client needs, strengths, and barriers to progress.
• Engaged families and support systems in the treatment process for optimal results.
• Enhanced communication between clients and service providers, ensuring timely access to appropriate resources.
• Improved client outcomes by developing and implementing comprehensive crisis intervention plans.
• Collaborated with interdisciplinary teams for effective coordination of care.
• Assisted clients in navigating complex systems, fostering self-sufficiency and independence.
• Conducted in-home visits to provide supportive services.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Assessed risk factors of patients and made referrals for further services.
• Collaborated with healthcare providers to drive continuity of care.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Managed caseload to satisfy multiple patients with diverse needs.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Provided patient and family education on available resources and self-care strategies.
• Coordinated patient discharge planning and follow-up care.
• Developed partnerships with community organizations to expand services and referrals.
• Participated in clinical supervision to maintain professional development.
• Developed individual treatment plans and provided counseling to patients.
• Facilitated support groups for patients and families dealing with chronic illnesses.
• Available for 24 hour on-call crisis response in the community.

• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked with ENCC to ensure all information was provided for client care

Met with all PSRB clients in curry county as outlined in orders.

Maintained and submitted all required documentation required by the Oregon psychiatric security review board.

• Coordinated patient access processes to ensure efficient scheduling and registration.
• Assisted in managing electronic health records for accurate information retrieval.
• Provided support in verifying insurance eligibility for patients prior to appointments.
• Streamlined communication between departments to enhance patient experience and reduce wait times.
• Monitored compliance with health regulations and organizational policies during patient interactions.
• Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
• Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
• Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
• Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Handled crisis calls and directed clients to the appropriate individuals.
• Facilitated communication between coworkers during high stress situations.
• Maintained timely submission of required documentation to courts for all substance use clients.