Magie Pfeiffer
'Ewa Beach
Summary
Results-oriented sales professional with 14 years of experience in sales and building client relations. Highly motivated and enthusiastic about developing strong relationships with diverse customers, clients, and co-workers. Demonstrates exceptional multitasking abilities, prioritizing work for self and others, and excels in handling short deadlines in a complex, fast-paced environment. Self-directed and proactive, consistently demonstrating good judgment and successfully collaborating with a wide variety of individuals. Known for building long-lasting relationships with customers, resulting in long-term business growth. A highly competitive individual who consistently achieves personal and company sales goals.
Overview
17
17
years of professional experience
Work History
Encore Sales Executive
Marriott Vacations Worldwide
07.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Set and achieved company defined sales goals.
- Maintained company closing percentage & achieved top tier sales targets every year.
Access Sales Executive
Hyatt Residence Club
02.2019 - 06.2021
- Effectively sold $1.3 million worth of trial vacation packages
- #2 executive in converting early ownership sales with a $400,000 profit for the company
- Created mail out proposals to bring prospecting clients into Hyatt Vacation ownership
- Maintained a 34% closing rate with a budget of 20 percent
- Presented options for the customer to return back on a trial run of what ownership would be like
- Worked efficiently with our contracts department to process the closing of the sale
Sampler Sales Agent
Ka'anapali Beach Club by Diamond Resorts
03.2018 - 02.2019
- Successfully sold $900,000+ worth of trial packages to new clients & existing owners
- Present appropriate pricing and options in accordance with specified guide lines
- Follow all sale closing procedures and complete all trial program documentation
- Maintained an over budget closing percentage all year long
- Top sales producer8 out of10 months closing22% of a9% budget
- Maintained a high tour to sale ratio (VPG)
- Worked efficiently with contracts
- Acting manager30% of time to team of12; lead motivational daily meetings, updated and ensured accuracy in daily sales reports for the executive team
Front Desk
The Westin Ka'anapali Ocean Resort Villas
02.2012 - 02.2018
- Provide my very best customer service to each guest who is checking in
- Greeted owners and guests of the resort with a positive attitude
- Build confidence and credibility with guests and co-workers
- Handle and balance a cash drawer daily
- Adhere to the core values of Starwood and my resort specifically
- Accommodated guests' requests for housekeeping needs and requests prior to arrival to the resort
- Increased hotel revenue, profits and market share through up-selling room categories
- Promoted the hotel brand's loyalty program through Starwood Preferred guest
- Reviewed account information and charges with guests during check-out
- Resolved service-related problems in a timely manner
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Improved customer service ratings through GEI
Concierge
The Westin Ka'anapali Ocean Resort Villas
08.2011 - 02.2012
- Book Owners and guests on Timeshare Tours
- Educate guest on the Starwood Preferred guest program
- Assist guests with dinner reservations and book activities on the island
- Handle incoming requests for guest stay on an individual basis
- Arrange transportation to and from the airport
- Answer the phone in timely matter to assist with guest's needs and request
Sales Associate
Nordstrom
05.2008 - 08.2011
- Sales Associate for Women's shoes
- Built customer relationships and repeat business through personal book
- Maintained a high sales goal and sales per hour goal each pay period including all year long
- Demonstrate high knowledge about the product I am selling along with confidence
- Make sure the customer is always taken care of
- Worked with a variety of diverse people in constructive and effecive ways
- Ranked top performer in my department3 years in a row
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WA 06-2005
Skills
- Service Oriented
- Efficient
- Hospitality back ground
- Natural Leader
- Five-Star Hotel Experience
- Team Building
- Team Player
- Top performer
Timeline
Encore Sales Executive
Marriott Vacations Worldwide
07.2021 - Current
Access Sales Executive
Hyatt Residence Club
02.2019 - 06.2021
Sampler Sales Agent
Ka'anapali Beach Club by Diamond Resorts
03.2018 - 02.2019
Front Desk
The Westin Ka'anapali Ocean Resort Villas
02.2012 - 02.2018
Concierge
The Westin Ka'anapali Ocean Resort Villas
08.2011 - 02.2012
Sales Associate
Nordstrom
05.2008 - 08.2011
High School Diploma -
Franklin Pierce High School
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