Magnolia Mejia
Hacienda Heights,CA
Summary
Dedicated professional with a strong background in hotel and food and beverage management. Proven ability to enhance customer satisfaction and optimize operations through effective communication, team collaboration, and stringent health and safety standards.
Overview
30
30
years of professional experience
Work History
Food and Beverage Manager
Cambria Suites Anaheim
Anaheim, CA
10.2022 - 01.2025
- Managed daily operations of food and beverage services at Cambria Suites Anaheim.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Delivered training on sanitation methods and safety practices to restaurant staff.
- Implemented health and safety standards for food handling practices.
- Managed inventory and ordered food and supplies to ensure optimal stock levels for daily operations.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Collaborated with kitchen team to ensure timely food preparation and delivery.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Addressed customer feedback to enhance service quality and improve overall dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Developed monthly financial reports to assess sales trends, labor costs, and expenses, guiding budget adjustments.
- Managed payroll records for employees working within the food and beverage department.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Ensured food quality and service standards were met by regularly moving through dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Catering Manager
Embassy Suites Anaheim North
Anaheim, California
08.2013 - 04.2020
- Coordinated catering events from planning to execution, ensuring seamless delivery and high client satisfaction.
- Developed menus in collaboration with chefs to meet client preferences.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Grew sales of catering services through strategic marketing and promotions.
- Collaborated with sales team to create proposals for potential clients.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Ensured prompt delivery times for clients to enhance service reliability. with clients and ensured that all items ordered arrived on time.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Food and Beverage Operations Manager
Doubletree By Hilton
Monrovia, California
03.2005 - 10.2010
- Coordinated inventory management to optimize product availability and maintain quality standards.
- Established standard operating procedures for all aspects of restaurant operations including staffing requirements, scheduling protocols, cleaning practices.
- Implemented health and safety protocols in dining areas and kitchens.
- Monitored service standards to maintain high guest satisfaction levels.
- Facilitated regular staff meetings to discuss operational improvements and updates.
- Created schedules for bartenders and hosts and conducted host training on daily operations.
- Resolved guest questions, concerns and problems and referred complex issues to management team.
- Prepared daily orders and managed inventory with appropriate levels of product.
- Conducted monthly audits of all departments within the food and beverage division in order to ensure compliance with established guidelines.
Junior Sales Manager
Biltmore hotel
Los Angeles, California
08.1994 - 11.2004
- Identified potential customers and developed relationships with key decision makers.
- Generated leads through cold calling, networking events, and social media outreach, expanding customer base.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Coordinated sales initiatives with the marketing team to promote special packages.
- Drafted tailored proposals for potential customers, aligning solutions with their specific requirements.
- Created detailed presentations highlighting product features and benefits tailored specifically for each client.
- Utilized CRM software to track leads and maintain updated client information.
- Participated in trade shows and conventions to promote products and services offered by the company.
Education
high school degree - Standard high school
garfield high school
Skills
- Menu development
- Cost control
- Inventory management
- Staff scheduling
- Sanitation standards
- Event coordination
- Customer relationship management
Timeline
Food and Beverage Manager
Cambria Suites Anaheim
10.2022 - 01.2025
Catering Manager
Embassy Suites Anaheim North
08.2013 - 04.2020
Food and Beverage Operations Manager
Doubletree By Hilton
03.2005 - 10.2010
Junior Sales Manager
Biltmore hotel
08.1994 - 11.2004
high school degree - Standard high school
garfield high school