MAGNOLIA SEALY
Boston,MA
Summary
Seeing a position in a company where I can utilize my experience in customer service to contribute to the success of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Site Director
SmartLabs
Boston, MA
01.2022 - 10.2024
- Managed team budgets to optimize financial efficiency.
- Conducted weekly reports and team meetings to align goals and objectives.
- Approved weekly orders to support operational needs.
- Held weekly one-on-one meetings with team members to provide feedback.
- Oversaw all aspects of daily operations, including facility management, lab operations, hospitality programs, maintenance, and logistics.
- Coordinated with EH&S, Facilities, Member Services, and IT to ensure safety and quality standards are met.
- Managed the site to achieve company financial and operating goals.
- Ensured site support programs, safety protocols, and training initiatives were implemented effectively.
- Built and maintained strong relationships with members to enhance satisfaction and retention.
- Supported sales and marketing team through site tours and business development activities.
- Oversaw and authorized office supply orders to ensure smooth operations.
Community Specialist
SmartLabs
Boston, MA
06.2020 - 01.2022
- Provided exceptional customer service and fostered a welcoming atmosphere for members and guests.
- Managed phone inquiries and resolved customer tickets via member portal.
- Coordinated member lunches and office supply orders.
- Created identification badges for members and staff.
- Acted as primary point of contact for members, addressing their needs and providing personalized solutions.
- Assisted with reception desk coverage and guided members and guests to their destinations.
- Planned and executed engaging events for the community, promoting them through various channels.
- Facilitated onboarding process for new members and supported client members with event arrangements.
- Managed site budget contributions, inventory, ordering, and office stocking.
- Ensured high quality maintenance of non-laboratory spaces and conducted daily site inspections.
- Collaborated with Site Director to manage budgets and suggest service upgrades.
- Worked closely with site operations teams to address any operational issues efficiently.
Education
Some college course -
Business Administration
High School Diploma -
Skills
- Critical thinking
- Problem Solving
- Organizational Skills
- Time Management
- Operational leadership
- Operational planning
- Operations management
- Facility management
- Site coordination
- Site safety
- Security management
Accomplishments
- Supervised team of ten staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of COVID Protocol
Certification
- Certificate of Achievement: Hazmat Ground Shipper Certification (DOT)
- HAZWOPER Training Certification
- Notary Public
Awards And Acknowledgements
Star Performance, 01/20
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Site Director
SmartLabs
01.2022 - 10.2024
Community Specialist
SmartLabs
06.2020 - 01.2022
High School Diploma -
Some college course -
Business Administration