Naomi Baez
Boston,MA
Summary
Detail-oriented and client-focused Case Manager with experience supporting clients through complex processes by gathering documentation, coordinating appointments, and maintaining consistent communication. Highly organized, dependable, and able to manage multiple tasks in fast-paced environments while delivering high-quality service. Eager to learn, grow, and contribute to a collaborative team. (English/ Spanish)
Overview
7
7
years of professional experience
Work History
Case Manager Supervisor
Urban Resource Institute
05.2022 - 12.2025
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Championed a strengths-based approach to case management, empowering clients to build upon their existing skills and abilities while addressing challenges headon.
- Implemented evidence-based practices in service delivery, resulting in more successful outcomes for clients.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
Case Manager Specialist
DocGo
02.2019 - 05.2022
- Conduct client intake interviews to collect detailed information and documentation for case files
- Schedule and manage client appointments while maintaining strict compliance with assigned schedules
- Gather, scan, and upload evidence and records into firm software systems
- Coordinate medical treatment appointments and assist clients with vehicle repair arrangements
- Maintain frequent follow-ups with clients to provide updates and ensure case progression
- Generate weekly and monthly reports detailing assigned tasks and case activity
- Communicate effectively with clients, medical providers, and internal team members
- Manage multiple cases simultaneously while maintaining accuracy and organization
Education
Bachelor of Science - Sociology
St. Francis College
New York06-2021
Skills
- Client Intake & Interviews
- Case Documentation & File Management
- Appointment Scheduling
- Medical Treatment Coordination
- Client Follow-Ups & Communication
- Multitasking & Time Management
- Attention to Detail
- Report Generation
- Remote Work & Software Systems
- Team Collaboration
Timeline
Case Manager Supervisor
Urban Resource Institute
05.2022 - 12.2025
Case Manager Specialist
DocGo
02.2019 - 05.2022
Bachelor of Science - Sociology
St. Francis College