MA GRACIA SARREAL
West Boylston,MA
Summary
Experienced professional with a background in radiology clerical support and team supervision. Known for communication, organization, and calm problem-solving in patient-facing and service settings.
Overview
7
7
years of professional experience
Work History
Radiology Clerk
UMASS
Worcester, MA
04.2025 - Current
- Answered phones and routed calls to correct medical or administrative staff.
- Sent medical records and other correspondence through mail, email, or fax.
- Welcomed patients, identified reason for visit, and connected each patient with appropriate staff.
- Created reports, invoices, letters, and medical records with word processing, spreadsheet, and other software tools.
SUPERVISOR
NexDine
Worcester, Massachusetts
09.2019 - 03.2025
- Supported dining service teams at Nexdine locations with daily food operations.
- Helped organize cafeteria schedules, staffing coverage, and shift assignments for frontline associates.
- Trained new team members on Nexdine service standards and safety procedures.
- Checked food preparation, portioning, and presentation across service stations.
- Communicated guest needs, special requests, and service issues to kitchen staff.
- Reviewed inventory levels and ordered supplies for NexDine food service operations.
- Resolved staff concerns and service disruptions with calm, professional supervision.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
High School Diploma -
BALAYAN NATIONAL HIGH SCHOOL
PHILIPPINES04-2001
Skills
- Medical records
- Appointment scheduling
- Radiology workflow
- Insurance verification
- EMR systems
- Patient registration
Timeline
Radiology Clerk
UMASS
04.2025 - Current
SUPERVISOR
NexDine
09.2019 - 03.2025
High School Diploma -
BALAYAN NATIONAL HIGH SCHOOL