Maguire Estes
Bentonville,AR
Summary
Diligent Manager with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Manager II
Uber Freight
06.2025 - Current
- Manage daily operations on the Walmart Fixtures account
- Lead weekly KPI calls with the customer
- Increase network metrics with various initiatives
- Team Leadership
- Increased supplier compliance
Management Trainee
Uber Freight
06.2023 - 06.2025
- Manage daily operations on various accounts
- Develop and service Tableau dashboards
- Create and run various cost saving reports for customers
- Showcase Power BI tools to customers for external use
- Onboarding new customers and building long term relationships
- Attend and collaborate in sales meetings
Intern
Uber Freight
06.2022 - 04.2023
- Working as a CSS, assisting customers by track and trace
- Planning shipments for various customers
- Summer project (How to Maximize the Value of TMS)
TS Group Specialist
J.B. Hunt
10.2018 - 12.2019
- Enhanced profitability by strategizing truck hauls and back hauls efficiently.
- Resolved issues rapidly, ensuring seamless operations across the United States.
- Managed and tracked nationwide truck hauls, optimizing logistics for timely deliveries.
- Formulated solutions quickly, improving operational efficiency and reducing delays.
- Brokered partnerships to maximize load capacities and company profits effectively.
Education
Bachelor of Science Degree - Supply Chain Management
University of Arkansas
05-2023
Skills
- Analytical and Problem-Solving Effectiveness
- Communication Effectiveness
- Contract Management
- Attention to Detail and Self Motivated
- Community Relations
- Team building and leadership
- Business to Business Sales
- Customer focused
- Microsoft Outlook, Word, and Excel
- Tableau, Power BI, and Salesforce
Leadership
Sigma Chi Fraternity (2019 - 2023)
Customer Service Manager (2025 – Present)
Timeline
Customer Service Manager II
Uber Freight
06.2025 - Current
Management Trainee
Uber Freight
06.2023 - 06.2025
Intern
Uber Freight
06.2022 - 04.2023
TS Group Specialist
J.B. Hunt
10.2018 - 12.2019
Bachelor of Science Degree - Supply Chain Management
University of Arkansas