Panya Jenkins

• Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
• Clarified medical reimbursement processes involving coding, claim forms, and fee schedules.
• Resolved complex insurance issues by communicating with providers, patients, and third-party payers.
• Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
• Maintained up-to-date understanding of insurance payment practices.

• Provide direct individual habilitation to residents on a daily basis.
• Supported clients in bathing, dressing, and managing incontinence.
• Monitored patient vital signs and medication reactions, escalating any health concerns or behavioral changes
• Improved patient outlook and daily living through compassionate care.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Consulted with customers regarding online catalog merchandise needs and/or store purchase experiences.

• Reviewed account and service histories to identify trends and issues.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.
• Consulted with escalated customers to determine best methods to resolve their concerns, service, product and/or billing issues.
• Greeted customers to facilitate services, determine service needs and accurately input orders.

• Provided outstanding customer service, meet hourly sales and rewards goals on a personal and departmental basis, and demonstrated superior product knowledge to customers during periods of high volume.
• Maintained knowledge of current p
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Helped customers complete purchases, including processing payments and bagging items.

• Talked to people from every conceivable walk of life; by telephone and in person, to obtain information on issues like health care, employment, and education.
• Set up study areas, prepared participants and collected specimens or data.
• Documented results from participant observations.