Maha Baise
Orlando
Summary
Detail-oriented and people-focused professional with substantial experience in customer service, training, front desk operations, documentation, and confidentiality. Strong background in privacy, compliance, and administrative support. Currently pursuing a Bachelor of Science in Human Resources Management and seeking an HR support or administrative role.
Overview
9
9
years of professional experience
Work History
CNA Trainer
Excellence Assisted Living Facility
03.2023 - Current
- Assisted residents with daily living activities, ensuring comfort and well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with management to identify training needs and align programs with organizational goals.
- Documented patient care accurately in electronic health records system.
- Trained new staff on best practices for patient assistance and safety procedures.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Guest Service Agent
Universal Orlando Resorts
01.2019 - 02.2023
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Resolved guest inquiries and complaints promptly while maintaining a positive atmosphere.
- Collaborated with team members to streamline communication and improve service delivery.
- Trained new staff on operational procedures and customer service best practices.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Implemented feedback mechanisms to gather guest insights for continuous improvement.
Front Desk Cashier
Marshalls
02.2017 - 12.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Assisted customers with inquiries, providing exceptional service and product information.
- Trained new staff on operational procedures and customer service protocols.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Collaborated with other team members to maintain seamless front desk operations during peak hours and special events.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT04-2026
High School Diploma -
Springfield High School
Springfield, TN05-2016
Skills
- Time management
- Attention to detail
- Critical thinking
- Active listening
- Customer service
- Data entry
- Computer skills
- Documentation and recordkeeping
- Verbal communication
- Microsoft Office Suite
- Professional communication
- Team player
Languages
English
Native or Bilingual
French
Full Professional
Creole
Native or Bilingual
Timeline
CNA Trainer
Excellence Assisted Living Facility
03.2023 - Current
Guest Service Agent
Universal Orlando Resorts
01.2019 - 02.2023
Front Desk Cashier
Marshalls
02.2017 - 12.2018
Bachelor of Science - Human Resources Management
Western Governors University
High School Diploma -
Springfield High School