Summary
Overview
Work History
Education
Skills
Languages
Timeline
Maha Dajani

Maha Dajani

Huntersville,NC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Finished last year number one in district for sales, credit and MVPs. Number one in ranking this year so far.

Overview

23
23
years of professional experience

Work History

Certified Medical Assistant/ Surgical Tech

Vascular Solutions
02.2020 - 10.2021
  • Apply dressings
  • Sterilizing the operation site
  • Sterilizing equipment
  • Prepping patients for procedure
  • Cleaning the area where the surgeon will operate
  • Inventory of materials before and after the operation
  • Wrapping patients
  • Assist with laser treatments Patient consultation
  • Helping doctor during procedures.

SCHEDULING CLERK

Illustrious Logistics (Family business)
05.2014 - 01.2020
  • COORDINATED LOGISTIC DEPARTMENTS TO CONTROL THE FLOW OF WORK
  • OVERSAW SHIPPING OR ROAD TRANSPORT
  • WAS RESPONSIBLE FOR THE EFFICIENT DISPATCH OF ANY FREIGHT AND HANDLE ASSOCIATED ADMINISTRATION
  • RESOLVED ANY CUSTOMER ISSUES WITH FREIGHT DELIVERED OR MOVING JOBS PERFORMED.

CERTIFIED MEDICAL ASSISTANT/ FRONT DESK

REPRODUCTIVE ENDOCRINOLOGY ASSOCIATES OF CHARLOTTE
07.2007 - 01.2010
  • RESPONSIBLE FOR CALLING PATIENTS AND SCHEDULING APPOINTMENTS
  • MAINTAINED ACCURATE RECORDS OF PATIENT CARE, CONDITION, PROGRESS AND CONCERNS
  • MONITORED VITAL SIGNS, SUCH AS BLOOD PRESSURE AND PULSE
  • CHANGED STERILE DRESSINGS
  • OBTAINED INFORMATION ABOUT CLIENTS
  • MEDICAL HISTORY, DRUG HISTORY, COMPLAINTS AND ALLERGIES
  • PROVIDED PRE- AND POST-OPERATIVE CARE
  • MAINTAINED A CLEAN, HEALTHY AND SAFE ENVIRONMENT
  • COLLECTED PATIENTS SPECIMENS AND DATA, INCLUDING VITAL SIGNS, INPUT/OUTPUT AND OTHER DELEGATED MEASUREMENTS.

Certified Medical Assistant

Qc kids pediatrics
11.2006 - 06.2007
  • Front desk duties, took patients vital signs, maintained patients medical records, administered proper X-ray tests, immunizations, and all other necessary tests.

Admin assistant/Customer Service

Emirates National Oil Company (ENOC)
09.2001 - 12.2005
  • Assisted VP of Sales with activities of daily operation as a formal learning experience
  • Reached out to clients collected data wrote sales reports and attended regular meetings
  • Performed duties as assigned
  • Entrusted to manage office in the supervisor's absence
  • Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls.

Assistant Store Manager

Lowes
01.2021 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Education

Kings College

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement

Languages

Arabic
Native or Bilingual
Spanish
Limited Working

Timeline

Assistant Store Manager - Lowes
01.2021 - Current
Certified Medical Assistant/ Surgical Tech - Vascular Solutions
02.2020 - 10.2021
SCHEDULING CLERK - Illustrious Logistics (Family business)
05.2014 - 01.2020
CERTIFIED MEDICAL ASSISTANT/ FRONT DESK - REPRODUCTIVE ENDOCRINOLOGY ASSOCIATES OF CHARLOTTE
07.2007 - 01.2010
Certified Medical Assistant - Qc kids pediatrics
11.2006 - 06.2007
Admin assistant/Customer Service - Emirates National Oil Company (ENOC)
09.2001 - 12.2005
Kings College - ,
Maha Dajani