MAHA KANNA
Boston,MA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
14
14
years of professional experience
Work History
Supervisor of Operations
Hudson Group, Logan Airport
Boston, MA
04.2020 - Current
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Engaged with existing and potential clients to gain insight into needs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Supervisor of Operations
Hudson Group Inc.
Casablanca, Morocco
01.2010 - 12.2019
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
Education
Bachelor of Arts - Dut Techniques of Commercilasition
Segepec Group University
Casablanca, Morocco07-2009
Skills
- Budget Planning
- Staff Evaluation
- Recruitment and hiring
- Maintenance Oversight
- Employee Supervision
- Scheduling
- Budget Management
Languages
Arabic
Native/ Bilingual
Moroccon
Native/ Bilingual
French
Native/ Bilingual
English
Professional
Timeline
Supervisor of Operations
Hudson Group, Logan Airport
04.2020 - Current
Supervisor of Operations
Hudson Group Inc.
01.2010 - 12.2019
Bachelor of Arts - Dut Techniques of Commercilasition
Segepec Group University
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