Mahad Dhiisow
Richfield,MN
Summary
Versatile operations leader with experience in healthcare and disability services. Strong background in supervision, audit support, payroll processing, and procedure development. Recognized for improving efficiency, training staff, and coordinating care across teams.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Program Coordinator
Milestone Achievement
Hopkins, Minnesota
03.2024 - Current
- Managed EIDBI services by adhering to EIDBI policies, coordinating cases, and ensuring provider compliance with program requirements.
- Worked with case managers, QSPs, BCBAs, nurses, and medical specialists to meet client needs and improve service delivery.
- Monitored program documentation to ensure compliance with regulatory requirements.
- Developed and implemented company policies and procedures addressing client needs and conduct.
- Trained new employees on program procedures and supported enrollment for staff and clients.
- Identified process waste and removed outsourced billing once internal capacity was sufficient, saving $600 per month and eliminating payroll waste.
- Used data analysis tools, including Excel, Google Sheets, billing remittance, and ABADESK, to support operational and program decisions.
Operations Manager
SAAB Homecare
Madison, Wisconsin
11.2022 - 02.2024
- Supported daily operations across multiple staff and client sites in group home serving adults with disabilities.
- Drafted and implemented company policies and procedures, including client-specific care guidelines, ensuring compliance and quality of care.
- Maintained HIPAA and Medicare compliance and supported Medicaid documentation requirements.
- Completed audits and reviews of records and service documentation.
- Worked with case managers and medical specialists to coordinate care plans based on individual client needs.
- Addressed client concerns professionally, contributing to high satisfaction ratings and fostering positive client relationships.
- Coordinated continuing education programs for staff to enhance knowledge of best practices and improve service delivery.
- Prepared detailed reports covering utilization trends, financial information, staffing levels, and client feedback.
Distribution Supervisor
UNFI
Hopkins, Minnesota
06.2020 - 10.2022
- Oversaw staffing and operations during peak seasons to ensure smooth workflow. and holidays during short-staffing periods.
- Handled operational functions across the staging facility from equipment receipt through shipping.
- Implemented relocation process for undesignated and left-behind products, clearing entire staging area, improving efficiency, increasing working space, and creating safer warehouse.
- Supported 12 workers per shift by reviewing nightly workload and reallocating tasks to ensure on-time departures.
- Maintained quality standards while addressing customer and management concerns regarding damages and health-related issues.
- Prepared and updated all client-required reports.
- Earned Employee of the Month recognition in 2021 for leadership and operational excellence.
Direct Support Professional
REM Heartland
Mankato, Minnesota
08.2014 - 07.2017
- Provided direct support to children with autism spectrum disorder (ASD) and adults with dementia and schizophrenia.
- Assisted clients with daily living activities to enhance independence and support behavioral needs through individualized care plans.
- Provided personal care assistance to maintain comfort, hygiene, and dignity during dressing.
- Administered medications following REM Heartland care plans and safety procedures
- Documented client progress and coordinated with supervisors and care teams to ensure effective support.
- Prepared meals and followed dietary guidelines for individual needs
- Trained new staff on REM Heartland policies and direct support tasks
- Accompanied individuals on outings to promote independence and integration into the community.
Paraeducator
Washington Elementary School
Mankato, Minnesota
08.2015 - 05.2016
- Implemented and adapted lesson plans for small groups at Washington elementary school to support diverse learning needs.
- Assisted Washington elementary school students with reading, writing, and math activities to enhance academic understanding.
- Instructed students in basic academic skills such as reading, writing, math, science and social studies.
- Supported Washington elementary school teachers with classroom instruction and student supervision.
- Monitored and redirected student behavior to maintain a positive classroom environment.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
Education
High School Diploma -
Mankato East High School
Mankato, MN06-2014
Bachelor of Arts - Accounting And Finance
Minnesota State University, Mankato
Mankato, MNSkills
- Policy compliance
- Medicaid services
- Youth support for ASD
- Compliance monitoring
- Procedure audits
- Data analysis and reporting
- Process improvement
- Budget management
- Staff training and supervision
- Cross-functional collaboration
- Stakeholder engagement
Certification
- Certifications & Training: CPR Certified, HIPAA Trained, Autism awareness, & National Business Competition Participant (2016) — Won state competition; competed nationally in Boston, MA in business strategy and presentation.
Timeline
Program Coordinator
Milestone Achievement
03.2024 - Current
Operations Manager
SAAB Homecare
11.2022 - 02.2024
Distribution Supervisor
UNFI
06.2020 - 10.2022
Paraeducator
Washington Elementary School
08.2015 - 05.2016
Direct Support Professional
REM Heartland
08.2014 - 07.2017
High School Diploma -
Mankato East High School
Bachelor of Arts - Accounting And Finance
Minnesota State University, Mankato