Mahad Mahdi
Minneapolis,MN
Summary
Business Management graduate with experience in operations, logistics, supply chain support, and customer-focused environments. Skilled in workflow coordination, Microsoft Excel, CRM systems, reporting, and process improvement in fast-paced settings. Strong analytical, communication, and problem-solving abilities with a focus on operational efficiency and business growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Business Operations Analyst
Medtronic
Minneapolis, MN
02.2024 - 04.2026
- Coordinated workflows and tracked operational data to support daily business operations and drive process efficiency initiatives.
- Analyzed operational performance metrics and prepared reports to support decision-making and improve workflow productivity.
- Collaborated with cross-functional teams to support logistics coordination, inventory tracking, and operational planning in fast-paced environments.
- Organized data and maintained accurate records using Microsoft Excel and CRM systems to facilitate reporting activities.
- Identified process improvement opportunities to enhance operational efficiency and contribute to team performance.
Account Executive
Blue Raven Solar
Minneapolis, USA
12.2021 - 01.2024
- Held concurrent responsibilities across operations and client support functions while maintaining performance in a second role.
- Managed client communication and account support activities, fostering strong customer relationships in fast-paced environments.
- Assisted with lead qualification, account coordination, and CRM management to enhance business growth and customer retention.
- Assisted with lead qualification, account coordination, and CRM management to support business growth and customer retention.
- Collaborated with internal teams to ensure timely follow-up, accurate documentation, and effective issue resolution for client accounts.
- Supported business development by addressing client needs, identifying opportunities, and ensuring professional communication.
Supply Chain Coordinator
Amazon
Brooklyn Park, USA
11.2021 - 01.2024
- Coordinated supply chain and logistics activities, enhancing inventory movement, shipment tracking, and operational workflows.
- Assisted with inventory management and order processing, ensuring accuracy in documentation to facilitate daily operations.
- Assisted with inventory management, order processing, and documentation to maintain accuracy and support daily operations.
- Monitored supply chain data and operational reports using Microsoft Excel and internal systems, contributing to business efficiency.
- Supported process improvement initiatives by identifying workflow inefficiencies and contributing to operational solutions in fast-paced environments.
- Worked concurrently across two roles while maintaining performance in both positions.
Medical Device Assembler
Boston Scientific
Maple Grove, Minnesota
02.2018 - 11.2021
- Assembled medical devices and components in a fast-paced manufacturing environment while maintaining strict quality and safety standards.
- Followed detailed procedures, documentation requirements, and production guidelines to ensure product accuracy and compliance.
- Conducted inspections and quality checks on assembled components to support operational efficiency and product reliability.
- Collaborated with team members and production staff to meet daily production goals and maintain workflow consistency.
- Maintained organized workstations and adhered to company policies, safety protocols, and regulatory standards.
Education
Bachelor of Arts - Business Management
Augsburg University
Minneapolis, MN 09.2021 - 05.2026
Skills
- Data Analysis
- Forecasting
- KPI Tracking & Reporting
- Process Improvement
- Workflow Optimization
- Operations Coordination
- Supply Chain Support
- Logistics Coordination
- Inventory Management
- Vendor Coordination
- Scheduling
- ERP Systems
- Microsoft Excel
- Microsoft Office Suite
- CRM Software (Salesforce/HubSpot)
- Analytical Thinking
- Problem Solving
- Cross-Functional Communication
- Team Collaboration
- Data Entry
- ERP Systems
Languages
- English
- Arabic
- Somali
Timeline
Business Operations Analyst
Medtronic
02.2024 - 04.2026
Account Executive
Blue Raven Solar
12.2021 - 01.2024
Supply Chain Coordinator
Amazon
11.2021 - 01.2024
Bachelor of Arts - Business Management
Augsburg University
09.2021 - 05.2026
Medical Device Assembler
Boston Scientific
02.2018 - 11.2021