Mahad Mohamud
Prior Lake,MN
Summary
I'm trained as an ambassador, and stretch PA i've run floors and projects with AM's/OM's and im a very reliable AA. i have history and experience in running team's dealing with high stressful situations and motivating team run to there best capability's
Overview
1
1
year of professional experience
Work History
Amazon Streach PA
Amazon
Shakopee, MN
09.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Walmart Team Lead
Walmart
Shakopee, MN
01.2023 - 09.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Monitored team performance against targets, taking corrective action where necessary.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Fostered positive employee relationships through communication, training, and development coaching.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
Education
High School Diploma -
Prior Lake High School
Savage, MN06-2023
Skills
- Organizational Skills
- Relationship Building
- Social Perceptiveness
- Leadership
- Supervision and Leadership
- Teamwork and Collaboration
- Team Management
- Project Planning
- Basic Math
- Dependable and Responsible
- Analytical and Critical Thinking
- communicational skills
- multilingual and peoples person
Languages
Arabic Somali English
Professional
Timeline
Amazon Streach PA
Amazon
09.2023 - Current
Walmart Team Lead
Walmart
01.2023 - 09.2023
High School Diploma -
Prior Lake High School