Summary
Overview
Work History
Education
Skills
Timeline
Generic

RICARDO GABRIEL

LAKE WORTH,FL

Summary


  • Coordinate with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance.
  • Ensure that all safety measures and precautions are in place.
  • Conduct daily coordination with station operation managers.
  • Keep an up to date knowledge of scheduled trailer appointments, monitor new releases and communicate with other departments.
  • Perform Trailer Dock Release (TDR) and comply with safety standards and processes.
  • Assist in unloading trailers.
  • Consolidate information from different sources to determine daily trailer pool requirements, trailer flow in yard, and generate daily reports to support business needs.
  • Escalate systematic and operational issues through case and ticket systems, audit delivery and shipping documents as needed, and troubleshoot shipping problems and errors to resolution.
  • Ability to understand and interact with Amazon warehouse management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate yard inventory.

Overview

11
11
years of professional experience

Work History

Process Assistant/PA

Amazon
06.2021 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Yard Marshal/Traffic controller

AMAZON LOGISTICS
06.2020 - Current
  • I started at Amazon in October 2019 as a regular associate. Based on my performance I got a promotion and transferred to a brand new facility as a Yard Marshal in about 7 months later.
  • Roles and Responsibilities:
  • Create a strategic dock plan for arrival and placement of trailers and plan for exceptions and contingencies.
  • Coordinate with operations and delivery service providers to ensure smooth flow of traffic through the launch pads, ensure safe operations, and drive on-time dispatch performance.
  • Ensure that all safety measures and precautions are in place and being used regarding the docks, trailers and delivery vehicles.
  • Conduct daily coordination with station operation managers, upstream transportation partners and carriers to ensure all trailers arrive and depart on time, safely, and with zero defects.
  • Keep an up to date knowledge of scheduled trailer appointments, monitor new releases and communicate with other departments.
  • Perform Trailer Dock Release (TDR) and comply with safety standards and processes.
  • Assist in unloading trailers.
  • Consolidate information from different sources to determine daily trailer pool requirements, trailer flow in yard, and generate daily reports to support business needs.
  • Escalate systematic and operational issues through case and ticket systems, audit delivery and shipping documents as needed, and troubleshoot shipping problems and errors to resolution.
  • Ability to understand and interact with Amazon warehouse management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate yard inventory.

Sortation Associate

AMAZON LOGISTICS
10.2019 - 05.2020
  • Identify and adjust workstation arrangement, work practices, and workflow to reduce risk factors
  • Attentiveness to detail regarding the preparing of work for Capture and the delivery of work to our Transit destination
  • Communicate issues to management regarding work quality and machine issues throughout the night
  • Demonstrate safe work practices
  • Meet and maintain production and quality standards as set by work type and process
  • Use ergonomic equipment provided
  • Daily interaction with co-workers, Warehouse Management
  • Keep work environment neat and clean
  • Perform duties in a safe manner in compliance with all local, state, and federal regulations and company policies
  • Report system problems immediately to management

Sale Associate

WAL-MART
01.2017 - 03.2020
  • Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
  • Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items.
  • Delivers excellent customer service with floor sales and assist customers with purchases.
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • Maintain in-stock and presentable condition assigned areas

Customer Service

NEW STAR SERVICES
05.2014 - 07.2018
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Suggest solutions when a product malfunctions
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Ability to multi-task, prioritize and manage time effectively

Education

General Education

PALM BEACH STATE COLLEGE
Lake Worth, FL

Commercial Driver's Licence -

The CDL School
Miami, FL

Practical Nurse - Nursing Practice

Sunshine Academy
Boynton Beach, FL
03-2019

Skills

  • Organizational Skills
  • Adaptability Safe driving practices
  • Ability to Work Under Pressure
  • Computer Skills
  • Multitask
  • Patience
  • Positive Attitude
  • Attention to Detail
  • Listening Skills
  • Clean driving record

Timeline

Process Assistant/PA

Amazon
06.2021 - Current

Yard Marshal/Traffic controller

AMAZON LOGISTICS
06.2020 - Current

Sortation Associate

AMAZON LOGISTICS
10.2019 - 05.2020

Sale Associate

WAL-MART
01.2017 - 03.2020

Customer Service

NEW STAR SERVICES
05.2014 - 07.2018

General Education

PALM BEACH STATE COLLEGE

Commercial Driver's Licence -

The CDL School

Practical Nurse - Nursing Practice

Sunshine Academy

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