MYRIANA Augusma
Amazon Fulfillment Center
Raleigh,NC
3
Languages
1
Certification
6
years of professional experience
Operations Professional with proven expertise in process improvement, associate coaching, and volume recovery in fast-paced fulfillment settings. As a Process Assistant (PA) in RC Sort at Amazon, brings strong Tier 1 operations and cross-functional process skills. Holds an Associate of Applied Science in Business Administration, enabling data-driven decision-making.
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Work History
Process Assistant (PA) — RC Sort
2 Years- Volume Recovery Champion: Achieved 99% volume attainment on recovery shifts, demonstrating exceptional ability to diagnose bottlenecks, reallocate labor, and execute tactical recovery plans under time-sensitive conditions.
- Process Improvement Initiatives: Identified and implemented workflow optimizations within the RC Sort process that reduced downtime and increased throughput, contributing to measurable improvements in department-level KPIs.
- Data-Driven Decision Making: Monitored real-time metrics and labor allocation data to dynamically adjust staffing assignments and maintain sort balance across sort zones.
- Cross-Functional Expertise: Cross-trained on multiple fulfillment processes, facilitating flexible deployment across departments and ensuring operational coverage during peak volume periods.
- Shift Readiness: Prepared area and team for shift start including labor deployment plans, work station setups, and daily communication of volume goals and priorities.
- Onboarding & Training: Led new associate onboarding and standard work instruction (SWI) training, ensuring compliance with process standards and safety protocols from day one.
- Communication & Escalation: Acted as primary contact between associates and Area Managers, escalating equipment issues, safety concerns, and workflow disruptions promptly to maintain operational efficiency.
- Communication & Escalation: Served as primary point of contact between associates and Area Managers, escalating equipment issues, safety concerns, and workflow disruptions in a timely and structured manner.
Fulfillment Associate — Tier 1
2 Years 6 Months- Executed high-volume picking, stowing, packing, and sorting operations, consistently meeting or exceeding rate expectations in fast-paced warehouse environment.
- Adhered to safety, quality, and productivity standards, recognized for consistent performance and strong work ethic.
- Developed deep operational knowledge across multiple process paths (Receive, Stow, Pick, Pack, Ship), which directly informed current PA responsibilities.
- Served as an informal peer mentor and point-of-contact for supervisors.
Assistant Store Manager
1 Year 11 Months- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Developed merchandising strategies to enhance product visibility and drive sales growth.
- Trained and mentored staff on customer service best practices and operational procedures.
- Led daily store operations, ensuring efficient workflow and adherence to company policies.
Education
Associate of Applied Science - Business Administration
Relevant Coursework: Business Management, Organizational Behavior, Business Communications, Accounting Principles, Human Resource Management, Marketing, Business Law, Economics
Skills
Operations: Fulfillment Center Operations
Labor Planning
Volume attainment
RC Sort Management
Process Standardization
Analytics: Metrics monitoring
KPI Tracking
Data-driven decision analysis
Analytics: Metrics monitoring
KPI tracking trackingorData-driven decision analysis
Communication: Cross-team collaboration
Escalation Management
Shift Briefings
WrittenReporting skills
Leadership: Associate Coaching & Development
Team Deployment
New-Hire Onboarding
Performance Accountability
Operational Efficiency
HR principles
Organizational behavior
Operational Efficiency
HR principles
Organizational behavior
Accomplishments
- 99% Volume Recovery Attainment
- L4 Ready Process Assistant – RC Sort Leadership
- AAS Degree Business Administration, May 2026
- Promoted from Tier 1 Associate to Process Assistant within Amazon's internal advancement pathway, reflecting strong performance, leadership potential, and operational knowledge.
- Volume Recovery: Led recovery operations achieving 99% attainment—significantly above standard thresholds—by executing precise labor reallocation and real-time problem-solving.
- Coaching Impact: Mentored and developed Tier 1 associates, contributing to measurable improvements in team productivity metrics and associate engagement.
- Process Standardization: Contributed to the identification and documentation of process improvements that streamlined RC Sort operations and reduced associate confusion during peak periods.
- Academic Achievement: Completed Associate of Applied Science in Business Administration (May 2026) while working full-time, demonstrating exceptional time management, discipline, and commitment to professional growth.
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
National Career Readiness Certificate (NCRC) — ACT WorkKeys | Validates applied math, workplace documents & business writing proficiency, Phlebotomy Technician Certification — Demonstrates clinical precision, safety compliance, documentation accuracy & composure under pressure
Languages
French
Native or Bilingual
English
Full Professional
creole
Native or Bilingual
Interests
I participate in various sports activities for physical activity
camaraderie
and personal growth.
I participate in a variety of outdoor recreational activities.
Cooking
Artificial Intelligence (AI) and Machine Learning
Timeline
Process Assistant (PA) — RC Sort
Amazon Fulfillment Center
09.2024 - CurrentRead More
Fulfillment Associate — Tier 1
Amazon Fulfillment Center
03.2024 - CurrentRead More
Assistant Store Manager
Ross Dress for Less
02.2021 - 01.2023Read More
Wayne Community College
Associate of Applied Science from Business Administration
Read More