Summary
Overview
Work History
Education
Skills
Education
Languages
Timeline
Generic

Mahad Zubair

Richardson

Summary


Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Client Support Specialist

Witherite Law Firm
03.2025 - Current
  • Resolved client inquiries through effective communication and problem-solving techniques.
  • Delivered exceptional service to enhance customer satisfaction and loyalty.
  • Collaborated with cross-functional teams to streamline support processes and improve response times.
  • Managed escalated issues, ensuring timely resolution while maintaining positive client relationships.
  • Developed comprehensive documentation of support workflows to enhance team efficiency and knowledge sharing.
  • Led initiatives to optimize client onboarding processes, resulting in improved user experience and retention rates.

Sales Representative

Metro by TMobile
04.2024 - Current
  • As a Retail Sales Associate at T-Mobile, I provided exceptional customer service while promoting and selling mobile products and services.
  • I played a key role in driving sales and enhancing the overall customer experience.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed key customer relationships to increase sales.
  • Analyzed customer feedback to improve products and services.
  • Negotiated deals and handled complaints or objections.
  • Listened to customer needs to identify and recommend best products and services.

Manager & Sales Rep

Metro by TMobile
03.2022 - 03.2024
  • Executed dual roles as Manager and Sales Representative in a busy corporate store, driving average monthly device sales of approximately 1,100 units.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Adhered to company initiatives and achieved established goals.
  • Upsold additional items based on customer interests and needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Repair Tech

Cellphone Repair Store
02.2020 - 02.2022
  • As a cell phone repair technician, I specialized in diagnosing and repairing a variety of mobile device issues, ensuring optimal performance and customer satisfaction.
  • Provided technical support and guidance to clients in resolving their computer problems.
  • Performed quality control checks on repaired items before returning them to customers.
  • Reassembled equipment, completing inspections, testing or repairs.
  • Replaced faulty components in devices, including screens, batteries, and circuit boards.
  • Responded quickly to emergency repair calls from customers.

Education

Associates - Business

Richland College
Dallas, TX
05-2024

Skills

  • Customer Service
  • Sales Techniques
  • Product Knowledge
  • Communication Skills
  • Problem-Solving
  • Time Management
  • Teamwork
  • Technical Proficiency
  • Adaptability
  • Quality Control
  • Sales closing
  • Lead prospecting
  • Interpersonal and written communication
  • Client relationship building
  • Empathy and patience
  • Support inquiry assistance

Education

true

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Client Support Specialist

Witherite Law Firm
03.2025 - Current

Sales Representative

Metro by TMobile
04.2024 - Current

Manager & Sales Rep

Metro by TMobile
03.2022 - 03.2024

Repair Tech

Cellphone Repair Store
02.2020 - 02.2022

Associates - Business

Richland College

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