Mahadia Myers
Chesapeake,VA
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken healthcare and customer service representative
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
13
13
years of professional experience
Work History
PCA
Anointed Hands
Chesapeake
05.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Healthcare Representative
Elevance Health
Norfolk, VA
06.2022 - 05.2023
- Inbound/ outbound calling
- Verifying insurance coverage/ benefits
- Prior authorization/ cpt coding
- Provider authorization
- Finding provider for members/ appointments
Fraud Specialist
Capital One
Norfolk, VA
11.2021 - 04.2022
- Developed and implemented procedures to detect and prevent fraud
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files
- Reviewed transactions and receipts to identify any suspicious activity
- Produced detailed reports of fraud investigations and presented findings to senior management
Quality Assurance Auditor
Fanueil Group
Hampton, VA
04.2020 - 10.2021
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement
- Conducted organizational safety program reviews per department protocols
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards
- Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions
Medical Receptionist(internship)
Harborview Medical Center
Suffolk, VA
07.2019 - 11.2019
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Followed appropriate procedures to minimize patient's exposure to radiation
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Explained procedures to patients to reduce anxieties and increase patient cooperation
Medical Screener/Phlebotomist Intern
Octapharama Plasma
Newport News, VA
02.2019 - 06.2019
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
- Tracked collected specimens by initialing, dating, and noting times of collection
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Reviewed and processed requisitions for laboratory tests
Customer Service Representative
Maximus Call Center
Newport News, VA
07.2018 - 01.2019
- Data entry inbound/outbound calling enrolling into manage care organizations searching providers customer service
- Investigated and resolved accounting, service and delivery concerns
- Reached out to customers after completed sales to suggest additional service or product purchases
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Medical Reimbursement Specialist (temp Project)
Conduent
Chesapeake, VA
03.2017 - 04.2018
- Inbound and outbound calling
- Assisting patients with setting up co pat cards for medication
- Created improved filing system to maintain secure client data
- Collaborated with customers to resolve disputes
- Used data entry skills to accurately document and input statements
- Processed online and paper appeal submissions and refund requests
Account Manager
Portfolio Recovery Associates
Chesapeake, VA
07.2014 - 02.2017
- Help work out solutions or payment arrangements to get people out of debt
- In bound and outbound calls
- Contributed to event marketing, sales and brand promotion
- Trained new employees on customer service, money handling and organizing strategies
- Achieved or exceeded company-defined sales quotas
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
Cashier Team Lead
Farm Fresh
Chesapeake, VA
10.2011 - 07.2013
- Monitored self-checkout systems and provided help in resolving complex problems
- Alleviated customer service needs with policy-appropriate solutions
- Mentored new team members on sales software system operation
- Helped management develop employee improvement plans and motivate team members to continually improve
Education
High School Diploma -
Churchland High School
Portsmouth, VAJune 2013
Skills
- Anomaly Detection
- Cash handling
- Emergency Situations
- Office Procedures
- Cash register
- Past Due Account Management
- Data entry
- First aid
- Windows
- Dispute Resolution
- Business Correspondence
- Customer Satisfaction
- Certifications and Licenses
- CPR Certification
- PCA
- Driver's License
- Emotional support
- Dementia care
- Compassionate care
- Meal preparation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
PCA
Anointed Hands
05.2023 - Current
Healthcare Representative
Elevance Health
06.2022 - 05.2023
Fraud Specialist
Capital One
11.2021 - 04.2022
Quality Assurance Auditor
Fanueil Group
04.2020 - 10.2021
Medical Receptionist(internship)
Harborview Medical Center
07.2019 - 11.2019
Medical Screener/Phlebotomist Intern
Octapharama Plasma
02.2019 - 06.2019
Customer Service Representative
Maximus Call Center
07.2018 - 01.2019
Medical Reimbursement Specialist (temp Project)
Conduent
03.2017 - 04.2018
Account Manager
Portfolio Recovery Associates
07.2014 - 02.2017
Cashier Team Lead
Farm Fresh
10.2011 - 07.2013
High School Diploma -
Churchland High School