Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Mahagany Wynn

Mahagany Wynn

Jacksonville,FL

Summary

Delivered exceptional customer service through strong interpersonal skills and knowledge of merchandising strategies. Committed to enhancing customer satisfaction and fostering positive relationships to support overall business growth.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Experience managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

13
13
years of professional experience

Work History

Stocker

Ponderful llc
McLeansville, FLORIDA
08.2025 - Current
  • Stocked shelves with products to enhance product visibility and availability.
  • Assisted customers in locating items, improving overall shopping experience.
  • Organized backroom inventory for streamlined access and retrieval.

Maintained cleanliness and safety in work areas throughout the store.

Customer Service Representative

Autonation
Jacksonville, USA
10.2023 - Current
  • Scheduled appointments for multiple dealerships (Autonation), ensuring efficient customer service.
  • Handled inbound and outbound calls, addressing customer inquiries and escalating complaints to corporate.
  • Handled inbound and outbound calls to address customer needs.
  • Resolved customer complaints promptly, enhancing customer satisfaction through effective communication.

Package Handler

FedEx Ground
Jacksonville, USA
03.2022 - 10.2022
  • Sorted packages to ensure accurate delivery to designated routes.
  • Loaded trucks to maximize space and maintain safety standards.
  • Collaborated with team members to streamline workflow processes.
  • Collaborated with team members to improve workflow efficiency.
  • Labeled parcels accurately according to company guidelines.

Assistant Store Manager

Dollar General
Greensboro, USA
05.2019 - 09.2022
  • Trained staff on store policies and safety standards, ensuring compliance and environmental safety.
  • Supported daily store functions by managing tasks and coordinating activities with team members., enhancing store management efficiency.
  • Delivered customer service to foster business engagement and promote community initiatives.

Cashier/Customer Service

Walmart
Greensboro, USA
04.2016 - 09.2018
  • Engaged with customers to enhance their shopping experience. to foster positive store experience.
  • Processed customer transactions efficiently at point of sale.
  • Assisted customers with product inquiries and locating items.
  • Interacted with customers to build rapport and enhance the store environment.
  • Maintained cleanliness and organization of checkout area.

Sales Associate and Cashier

TJX Companies
Greensboro, USA
05.2015 - 02.2016
  • Assisted customers in locating products to enhance shopping experience.
  • Guided customers to find suitable products in the fitting area.
  • Prepared and organized new merchandise for optimal presentation on sales floor.

Dishwasher

Cracker Barrel
Greensboro, USA
07.2014 - 04.2015
  • Washed and prepared all dishes for cooks in a timely manner.
  • Arranged dishes in the cooks' area to streamline kitchen workflow and ensure readiness.
  • Facilitated rapid processing of large volumes of items to maintain operational efficiency.
  • Bussed tables and cleaned dining areas to ensure a tidy environment.

Hospitality Associate

Mountain Home Health and Rehab
Hendersonville, USA
08.2013 - 05.2014
  • Provided companionship to elderly residents, ensuring they felt valued and supported during their stay.
  • Administered smoke breaks and distributed lunch trays to residents in rooms and dining areas, ensuring timely meal service.
  • Provided residents with ice and water, made beds, and removed trash to maintain a clean and comfortable environment.

Education

High school or equivalent - Arts and Concentration of fundamental business

North East High School
McLeansville, NC

Skills

  • Supply restocking
  • Stock rotation
  • Order fulfillment
  • Customer Service
  • Customer support
  • Team collaboration
  • Time management
  • Management
  • Assistant management
  • Store management
  • Cash management
  • Retail oversight
  • Food service experience
  • POS
  • Appointment scheduling
  • Customer relationship management
  • Product knowledge
  • Communication skills
  • Active listening
  • Positive attitude
  • Multi-line telephone operations

Personal Information

Timeline

Stocker

Ponderful llc
08.2025 - Current

Customer Service Representative

Autonation
10.2023 - Current

Package Handler

FedEx Ground
03.2022 - 10.2022

Assistant Store Manager

Dollar General
05.2019 - 09.2022

Cashier/Customer Service

Walmart
04.2016 - 09.2018

Sales Associate and Cashier

TJX Companies
05.2015 - 02.2016

Dishwasher

Cracker Barrel
07.2014 - 04.2015

Hospitality Associate

Mountain Home Health and Rehab
08.2013 - 05.2014

High school or equivalent - Arts and Concentration of fundamental business

North East High School
Mahagany Wynn