Mahagony Moody
Houston
Summary
Analytical Payroll Technician known for meticulous payroll reconciliation and effective problem-solving. Experienced in training staff and collaborating with finance teams to ensure accuracy and compliance while driving operational improvements.
Overview
12
12
years of professional experience
Work History
Civilian Payroll Technician
DFAS
Indianapolis, IN
06.2024 - Current
- Processed payroll for civilian employees, ensuring accuracy and timeliness of payments.
- Reviewed and corrected payroll discrepancies, maintaining compliance with federal regulations.
- Utilized automated payroll systems to streamline data entry and enhance processing efficiency.
- Assisted in developing payroll procedures to improve overall operational effectiveness.
- Conducted audits of payroll records to ensure adherence to policy and procedural standards.
- Trained new staff on payroll processing systems and best practices for accuracy.
- Collaborated with finance teams to reconcile payroll accounts and resolve discrepancies.
- Responded to employee inquiries regarding payroll issues, providing clear and timely information.
Material Handler
USPS
Indianapolis, IN
06.2023 - 06.2024
- Operated forklifts and pallet jacks to transport materials efficiently within facility.
- Maintained inventory accuracy by conducting regular stock checks and updates.
- Collaborated with team members to streamline sorting processes and improve workflow efficiency.
- Loaded and unloaded trucks, ensuring proper handling of packages and materials.
Claims Analyst
Elevance Health Formerly Anthem BCBS
Houston, TX
10.2015 - 05.2023
- Analyzed claims data to identify trends and discrepancies, enhancing accuracy in processing.
- Collaborated with cross-functional teams to resolve complex claim issues, improving turnaround times.
- Developed and implemented process improvements, increasing efficiency in claims handling workflows.
- Utilized advanced analytics tools to generate reports that informed strategic decision-making processes.
- Ensured compliance with regulatory requirements during claims review, minimizing risk exposure for the organization.
Client Service Agent
Healthhelp
Houston, TX
09.2014 - 10.2015
- Provided exceptional client support through effective communication and problem-solving strategies.
- Managed complex client inquiries, ensuring timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Led initiatives to optimize client engagement strategies, improving retention rates significantly.
- Mentored junior agents, fostering a culture of excellence in customer service standards.
Education
Diploma - Medical Assistant
Kaplan College
Indianapolis, INSkills
- Federal regulations compliance
- Payroll reconciliation
- Payroll processing
- Payroll auditing
- Multi-tasking capacity
- Leave and attendance tracking
- Payroll software proficiency
- Microsoft Excel
- Microsoft office
- Analytical thinking
- Pay adjustments
Timeline
Civilian Payroll Technician
DFAS
06.2024 - Current
Material Handler
USPS
06.2023 - 06.2024
Claims Analyst
Elevance Health Formerly Anthem BCBS
10.2015 - 05.2023
Client Service Agent
Healthhelp
09.2014 - 10.2015
Diploma - Medical Assistant
Kaplan College