Mahagony Stokes
Little Rock ,AR
Summary
Certified phlebotomist with hands on volunteer experience performing blood collection and supporting patient care in clinical settings. Skilled in maintaining accuracy, following strict safety protocols, and ensuring patient comfort during procedures. Brings a strong work ethic developed through experience at Amazon as a fulfillment associate, with a focus on efficiency, precision, and compliance in fast paced environments. Additional customer service experience as a barista at Starbucks, demonstrating excellent communication skills, professionalism, and the ability to build trust with diverse individuals. Seeking to contribute clinical skills and patient focused care in a healthcare setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
Little Rock, AR
04.2024 - 05.2026
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Handled cash transactions accurately, ensuring smooth operation during peak hours.
- Provided exceptional customer service, fostering positive relationships with regular patrons.
- Monitored inventory levels, assisting in ordering supplies to prevent shortages.
- Implemented process improvements for beverage preparation, enhancing speed and accuracy.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Fulfillment Associate
Amazon
Little Rock, AR
06.2023 - 04.2024
- Operated warehouse equipment to efficiently process incoming and outgoing shipments.
- Maintained accurate inventory counts using barcode scanning systems.
- Collaborated with team members to meet daily fulfillment targets.
- Assisted in training new associates on operational procedures and safety protocols.
- Conducted quality checks on packaged products to ensure customer satisfaction.
- Monitored supply levels and communicated needs to management for timely replenishment.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
High School Diploma -
Princeton High School
Princeton, TX05.2023
Skills
- Time management
- Attention to detail
- Exceptional customer service
- Excellent memory
- POS systems
- Basic math
Certification
Certified Phlebotomy Technician
Phlebotomist Training Specialists
May 2026
Little Rock, AR
Timeline
Barista
Starbucks, Barista
04.2024 - 05.2026
Fulfillment Associate
Amazon
06.2023 - 04.2024
High School Diploma -
Princeton High School