Mahagony Wright
Philadelphia,PA
Summary
Dedicated housekeeper with experience at Hilton Hotels Corporation, recognized for exceptional cleaning and organizing skills. Proven ability to enhance guest satisfaction through teamwork and a customer service-focused approach. Efficiently maintained high cleanliness standards, ensuring a welcoming environment while multitasking effectively to meet demanding schedules.
Overview
2025
2025
years of professional experience
Work History
Housekeeper
Hilton Hotels Corporation
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Cashier, Stocking
Shop Rite Food Market
06.2024 - 02.2025
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier, Retail
Beauty Store Business
07.2023 - 02.2024
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Security
Allied Universal
06.2022 - 03.2023
- Developed and maintained company-wide endpoint security solutions.
- Championed the adoption of a zero-trust security model, strengthening the organization''s overall security posture and resilience against cyber attacks.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Reduced department shrink Number% by training staff to follow security procedures and plans, verifying operational status of department security cameras and conducting regular audits.
- Followed company, safety, security policies, and procedures.
- Scanned and tracked packages for delivery accuracy and security.
Cashier, Stocking
Forman Mills
11.2021 - 04.2022
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Stocked, tagged and displayed merchandise as required.
Cashier, Stock
Macy's
02.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma - Education
Excel Academy North
1435 N 26th St06.2022
Skills
- Teamwork
- Housekeeping
- Customer service
- Customer service-focused
- Cleaning and organizing
- Hardworking
- Multitasking and prioritizing
Timeline
Cashier, Stocking
Shop Rite Food Market
06.2024 - 02.2025
Cashier, Retail
Beauty Store Business
07.2023 - 02.2024
Security
Allied Universal
06.2022 - 03.2023
Cashier, Stocking
Forman Mills
11.2021 - 04.2022
Cashier, Stock
Macy's
02.2021 - 06.2021
Housekeeper
Hilton Hotels Corporation
High School Diploma - Education
Excel Academy North
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