Mahala Kidd Townsend
Las Vegas,NV
Summary
Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
10
10
years of professional experience
Work History
Bookkeeper
Basic Bean
03.2023 - 04.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
Spa Owner
ZEN Spa
05.2015 - 02.2022
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Coordinated special events at the spa such as holiday promotions or wellness workshops which attracted new clients and increased overall revenue.
- Monitored inventory levels closely to prevent stockouts or overstocking issues while minimizing waste from expired products.
- Developed a loyal clientele through consistent high-quality services and attentive care.
- Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
- Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Cocktail Server
Century Casino
12.2013 - 01.2015
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
Education
High School Diploma -
J Percy Page
Edmonton,ABFood Handler
SNHD
Las Vegas, NV04.2024
Alcohol Education
Ace Bartending Academy
Las Vegas, NV04.2024
Massage Therapy
Wholistic Health Training Center
Edmonton,AB05.2006
Skills
- Exceptional customer service
- Strong Communication Skills
- Cash Handling
- Handling large groups
- Alcohol awareness
- Reliability and punctuality
- Stress Tolerance
- High Energy and Stamina
- Upselling Services
- Health and Safety Regulations
- Attention to Detail
- Team Collaboration and Leadership
Hiking, Gym, Hot Yoga, Reading, Cooking
- Hiking
- Gym
- Hot Yoga
- Reading
- Cooking
Timeline
Bookkeeper
Basic Bean
03.2023 - 04.2024
Spa Owner
ZEN Spa
05.2015 - 02.2022
Cocktail Server
Century Casino
12.2013 - 01.2015
High School Diploma -
J Percy Page
Food Handler
SNHD
Alcohol Education
Ace Bartending Academy
Massage Therapy
Wholistic Health Training Center