Mahala Ooten
Richmond,KY
Summary
Dedicated housekeeping professional with a strong background in hospitality, demonstrated at Red Roof Inn Hotel. Skilled in deep cleaning and inventory management, I enhanced guest satisfaction through meticulous room preparation and effective teamwork. Committed to health and safety compliance, I consistently improved cleanliness ratings and operational efficiency.
Overview
10
10
years of professional experience
Work History
Housekeeper
Red Roof Inn Hotel
Richmond, KY
06.2025 - 03.2026
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
- Replenished supplies and amenities, maintaining inventory levels for efficient operations.
- Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
- Assisted in training new housekeeping staff on established procedures and safety protocols.
- Conducted thorough inspections of rooms prior to guest check-in to guarantee readiness.
- Collaborated with front desk staff to address guest requests and service improvements.
- Implemented feedback mechanisms to gather insights for continuous improvement in service quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Housekeeper
Baymont Inn & Suit Hotel
Richmond, KY
09.2023 - 11.2023
- Developed streamlined cleaning processes, enhancing workflow efficiency within the team.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
Library Assistant
Fleming Neon Public Library
Neon, KY
06.2016 - 10.2019
- Assisted patrons with locating and checking out library materials.
- Processed new acquisitions by cataloging and classifying resources accurately.
- Managed circulation desk operations, ensuring efficient service to library users.
- Trained new staff on library policies and software systems for improved workflow.
- Implemented inventory management practices to streamline resource availability.
- Coordinated community events, promoting library programs to increase engagement.
- Collaborated with team members to maintain organized and accessible library spaces.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Monitored library environments to maintain safe, hazard-free settings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Helped children select appropriate reading level library books.
- Gained strong understanding of various methods for cataloging books and other materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
Education
High School Diploma - Art
Jenkins High School
Jenkins, KY05.2016
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Bed making proficiency
- Hospitality background
- Deep cleaning expertise
- Folding clean laundry
- Sorting and washing laundry
- Staff training
- Inventory control
- Supply inventory management
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
- Equipment operation
- Product knowledge
- Room preparation
- Deep cleaning
- Linen replacement
- Sanitization techniques
Timeline
Housekeeper
Red Roof Inn Hotel
06.2025 - 03.2026
Housekeeper
Baymont Inn & Suit Hotel
09.2023 - 11.2023
Library Assistant
Fleming Neon Public Library
06.2016 - 10.2019
High School Diploma - Art
Jenkins High School