Maham Hassan
Spring,USA
Summary
Detail-oriented Account Executive with over three years of experience in healthcare accreditation. Proven expertise in managing compliance reports, conducting training sessions, and delivering process improvements to enhance organizational efficiency. Skilled in client relationship management, project coordination, and maintaining regulatory compliance. Seeking to leverage my skills in a healthcare management or account executive role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive
Accreditation Association for Ambulatory Healthcare
Deerfield, IL
03.2021 - 10.2024
- Managed 20+ compliance reports monthly, achieving a 100% submission rate for corrective action plans, and avoiding regulatory penalties.
- Conducted training sessions that reduced review errors by 20% and accelerated certification decisions by 15%.
- Collaborated with cross-functional teams to create client-focused presentations, and rectify accreditation deficiencies.
- Provided expert guidance on orthopedic certification standards, enhancing client understanding, and program success.
- Analyzed survey outcomes to uphold patient safety and quality care standards, ensuring compliance with CMS regulations.
Administrative Assistant
Global Repair Group
Deerfield, IL
01.2019 - 02.2020
- Streamlined communication with claims specialists, improving claims resolution times by 30%.
- Coordinated national dispatch of technicians, reducing service delays, and enhancing client satisfaction.
- Maintained vendor relationships by processing purchase orders, and managing documentation efficiently.
- Scheduled and managed executive calendars, optimizing meeting productivity, and travel arrangements.
Wireless Team Manager
Market Source Inc
Chicago, IL
08.2017 - 01.2019
- Improved customer retention by 35% through effective issue resolution and personalized service strategies.
- Recruited, trained, and retained a high-performing sales team, increasing employee retention by 25%.
- Conducted over 30 interviews, implemented performance evaluations, and developed training programs for staff.
- Recognized among the top 10 performing managers, leading district training calls, and resolving 15-20 team challenges weekly.
Education
Bachelor of Arts - Applied Psychology
University of Illinois at Chicago
Chicago, ILSkills
- Healthcare Accreditation Standards
- Compliance & Regulatory Reporting
- Client Relationship Management
- Project Management & Agile Methodologies
- Training & Staff Development
- Analytical Problem Solving
- Languages: English, Hindi, Urdu
Certification
- Agile Project Management, Google
- Jira Fundamentals, Atlassian
Timeline
Account Executive
Accreditation Association for Ambulatory Healthcare
03.2021 - 10.2024
Administrative Assistant
Global Repair Group
01.2019 - 02.2020
Wireless Team Manager
Market Source Inc
08.2017 - 01.2019
Bachelor of Arts - Applied Psychology
University of Illinois at Chicago
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