Mahamoud Diallo
New York,NY
Summary
Proven track record of enhancing team efficiency and customer satisfaction as a sales associate and service team member, adept in cash handling and complaint resolution. Demonstrates a positive attitude and exceptional customer service skills, contributing to significant improvements in operational success. Skilled in Adobe Creative Cloud, showcasing versatility and a commitment to achieving sales and marketing goals.
Overview
3
3
years of professional experience
Work History
Team Member
Sweetgreen
11.2022 - Current
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
Retail Sales Associate
Creative Goods Merchandise
04.2021 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Arts - Film And Video Production
Brooklyn College of The City University of New York
Brooklyn, NY05.2025
Associate of Arts - Film And Video Production
Borough of Manhattan Community College of The City University of New York
New York, NY05.2022
Skills
- Cash Handling
- Complaint resolution
- Cleaning
- Equipment Operation
- Customer Service
- Proficient in Adobe Creative Cloud
- Positive Attitude
- Mechanically Inclined
- Goal Setting and Achievement
- Flexible Schedule
- Complex Problem-Solving
- Computer Skills
- Sales and Marketing
Timeline
Team Member
Sweetgreen
11.2022 - Current
Retail Sales Associate
Creative Goods Merchandise
04.2021 - 09.2022
Bachelor of Arts - Film And Video Production
Brooklyn College of The City University of New York
Associate of Arts - Film And Video Production
Borough of Manhattan Community College of The City University of New York