Mahayla Collins
Generation of Providers
Cincinnati,OH
1
Language
1
Certification
9
years of professional experience
Detail-oriented professional with over 7 years of experience in fast-paced customer service environments. Skilled in communication, organization, data entry, and multitasking while collaborating with teams and maintaining professionalism. Proven experience handling confidential information, engaging with diverse audiences, and maintaining security through vigilant monitoring and camera surveillance.
Work History
Direct Support Professional
2 Years 4 Months- Monitored and documented client progress, ensuring accurate records aligned with care standards and regulatory requirements.
- Facilitated daily living activities for individuals with disabilities, fostering independence and enhancing quality of life.
- Implemented behavior management strategies to address challenging behaviors, contributing to a safer environment for all clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
Bus Monitor
9 Months- Ensured student safety during transportation by monitoring behavior and implementing safety protocols.
- Developed strategies to improve student engagement and reduce disruptive behavior during rides.
- Provided support to students with various needs
- Maintained daily attendance records to accurately track student participation and address any discrepancies.
- Assisted students with
Package Handler
8 Months- Loaded and unloaded trucks to ensure timely departures and arrivals.
- Packaged and labeled shipments to maintain accuracy and reduce errors.
- Utilized RF scanners and data entry systems for precise inventory tracking.
- Maintained a clean and organized work environment.
Housekeeping
3 Years 6 Months- Cleaned and sanitized patient rooms, offices, and common areas.
- Implemented infection control and sanitation procedures to maintain a safe environment.
- training new hires
- Organized daily tasks to maximize efficiency to complete assigned tasks.
Customer Service Representative
2 Years 7 Months- Ensured customer satisfaction through attentive service interactions.
- Managed cash register and processed lottery sales accurately, ensuring smooth transactions.
- Assisted with opening and closing store
- Conducted inventory counts and contributing to efficient stock management.
- Trained new personnel regarding company operations, policies and services.
- monitored cameras.
Education
Phlelebotompy Technique
High School Diploma
Skills
Patient Care
Client Advocacy
HIPAA Awareness
Customer engagement
Data Entry
Computer Skills
Time Management
Problem Solving
Versatility
phone etiquette
Venipuncture
Specimen Handling & Processing
Certification
- CPT - Certified Phlebotomy Technician
- CPR
- Medication Administrator
Languages
English
Timeline
Bus Monitor
First Student
08.2024 - 05.2025Read More
Direct Support Professional
Generation of Providers
05.2024 - CurrentRead More
Package Handler
FedEx Ground
04.2024 - 12.2024Read More
Housekeeping
Summit Behavioral Health
03.2020 - 09.2023Read More
Customer Service Representative
Speedway
07.2017 - 02.2020Read More
1 Stick Phlebotomy School
Phlelebotompy Technique
Read More
Shroder Paideia High School
High School Diploma
Read More