Mahayla Sturgeon
Indian River,MI
Summary
Dynamic professional with expertise in inventory control and guest service, honed at Manzanas Restaurant. Proven ability to optimize workflow and enhance customer satisfaction through effective communication and problem-solving. Successfully managed high-volume orders, improving service accuracy by 20%. Skilled in team member training and maintaining quality standards in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Expeditor
Manzanas Restaurant
Onaway, MI
01.2025 - Current
- Coordinated timely delivery of food orders to ensure customer satisfaction.
- Collaborated with kitchen staff to streamline order preparation processes.
- Monitored inventory levels and communicated needs to prevent shortages.
- Maintained cleanliness and organization of the expediting area for efficiency.
- Assisted in training new employees on expediting procedures and restaurant policies.
- Resolved discrepancies between orders and deliveries, enhancing accuracy of service.
- Supported management in optimizing workflow during peak hours for better operations.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Optimized resource allocation, ensuring that critical projects received priority attention.
Busser
Wilson’s Rivers Edge
Indian River, MI
11.2024 - 01.2025
- Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of dining areas and utensils to ensure a welcoming environment.
- Collaborated with kitchen staff to expedite food preparation and service efficiency.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Adapted to changing priorities during peak hours, ensuring smooth operation flow.
- Communicated effectively with team members to coordinate service tasks efficiently.
- Contributed to a positive dining experience by promptly addressing customer needs and concerns.
- Trained new bussers on operational procedures to maintain service quality standards.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Education
High School Diploma -
Ioscoaea.net
Tawas City, MISkills
- Inventory control
- Team member training
- Guest service
- Strong organization
- Order management
- Issue resolution
- Food presentation
- Production control
- Kitchen operations
- Quality control
- Food quality standards
- Restaurant operations
- Cost control
- Meal coordination
- Hospitality and accommodation
- Multitasking
- Excellent communication
- Active listening
- Presentation skills
- Decision-making
- Task prioritization
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
Timeline
Expeditor
Manzanas Restaurant
01.2025 - Current
Busser
Wilson’s Rivers Edge
11.2024 - 01.2025
High School Diploma -
Ioscoaea.net