Mahdeya Besaiso
Houston,TX
Summary
Dependable and ambitious customer-focused leader with over 12 years of experience in customer service across diverse sectors, including food, hospitality, and security. Proven ability to deliver exceptional service and foster positive relationships in fast-paced environments. Eager to leverage extensive skills and knowledge to contribute to a dynamic team, ensuring world-class service at every interaction. Committed to enhancing customer satisfaction and driving operational excellence through a proactive, solution-oriented approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Los Tios
05.2023 - 09.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Supervisor
Eyeforce INC.
09.2021 - 05.2023
- Monitored security cameras for more than a thousand locations and dispatched police if need be.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Waitress/Bartender
Johnny Carino’s & Famous Dave’s BBQ
11.2020 - 09.2021
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Assistant Manager
The Grand Tuscany Hotel
09.2019 - 05.2020
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
Front Desk Associate/Night Audit
Woodspring Suites
04.2018 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
H.S. Diploma -
Cypress Ridge High School
Houston, TX01.2013
Skills
- Customer service
- Skilled at prioritizing tasks simultaneously
- Inventory management
- Safe food handling
- Decision-making
- Training and mentoring
- Time management
Certification
- Texas Alcoholic Beverage Commission (TABC)
- Food Handler Certificate
Languages
Sign Language
Limited Working
Timeline
Waitress
Los Tios
05.2023 - 09.2025
Supervisor
Eyeforce INC.
09.2021 - 05.2023
Waitress/Bartender
Johnny Carino’s & Famous Dave’s BBQ
11.2020 - 09.2021
Front Desk Assistant Manager
The Grand Tuscany Hotel
09.2019 - 05.2020
Front Desk Associate/Night Audit
Woodspring Suites
04.2018 - 08.2019
H.S. Diploma -
Cypress Ridge High School
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