MAHDI DARWISH
Senior Sales Manager
Columbus,OH
Summary
Summary Energetic, tech-savvy Senior Sales Manager with 7+ years of excellent leadership experience. Earned 6 consecutive yearly awards for generating over one million dollars, ranking in the top 1% of 4800 Advisors in the Market. Directed a team of 10 Advisors and CSRs. We collectively achieved 18 monthly Renew Blue banners celebrating operational excellence and a collective department growth of $1.25M (16.32%).
Overview
7
7
years of professional experience
Work History
Key Account Manager
Big Sandy Superstore
08.2021 - 06.2022
- Key Account Management: Partnered with national account managers, vendors, and end-users
- Negotiated buying, resulting in gaining and improving long term relationships with business and residential clients
- Fostered healthy client relations surrounding product delays by openly communicating expectations and solutions to consider
- Conceptualized merchandise planning and signage with senior management
- Executed creative ideas at flagship locations
- Documented information on order arrival ETAs
- Excellent communication of delays via multitude of channels effectively.
Specialty Sales Manager
Best Buy
Dublin, OH
05.2018 - 02.2020
- Inspire and Motivate: Led by example securing #1 team ranking out of 100 locations in the territory with an unprecedented 3800 new Total Tech Support end user memberships enlisted
- Customer Service: Influenced brand reputation by maintaining a 100% individual Net Promoter Score, and above 94% department NPS by cultivating a customer-obsessed culture
- Strategic Planning: Presented strategy via analytics vision
- Team collaboration- recovered an inherited $280K YTD department revenue loss in my first 6 months as Sales Manager in a customer facing role
- Spearheaded the Employee Experience Committee (EEC); successfully increased constructive peer to peer recognition engagement among 200+ associates storewide
- Decreased department return/exchange rate by 4.5% saving $200K annually by training and validating accurate order processing
- Designed 10 development tools, CRMs, and sales guides utilizing Microsoft Office (Word, Excel,PowerPoint). Two guides requested by Best Buy for wider digital publication.
- Compiled a diverse talent pipeline; Collaborated with department leaders to interview, hire, and train 50+ Advisors anticipating holiday season labor demands
- Provided process leadership across the district (16 stores) for succession planning, talent review, and performance management
- Diligent event scheduler; Organized 2 district-wide rotating product knowledge trainings each month with 12 vendor Brand Managers.
Sales Lead
Best Buy
02.2016 - 05.2018
- Months) Routinely analyzed KPIs to meticulously forecast sales budgets, and develop a holistic business strategy
- Challenged Advisors to “Think About Tomorrow”; strategically presenting solutions solving anticipated customers' future needs - seamlessly cross-selling 6 subsidiaries within the Best Buy ecosystem
- Mentored 3 Advisors in preparation for promotions into leadership roles in product training and sales management influence
- Collaborated with market leaders on several reverse logistics, 3PL installation, and operational improvements saving $250k YoY.
Salesperson
Best Buy
08.2013 - 02.2016
- Recognized for producing 48% Geek Squad Protection warranty attachment on all eligible products - the highest out of a store of 240+ Advisors
- (2015) LG Electronics North America Engaged Operations Team in daily showroom readiness walkthroughs covering our 65,000 sq
- Ft
- Warehouse and sales floor
- Maximized visual merchandising by maintaining a 99% shelf-display planogram accuracy
- Researched contingency plans and communicated effectively with necessary stakeholders in a professional manner.
Education
Associate of Science - Software Development
Columbus State Community College
Skills
Account Manager
Services optimization
Consultative selling
High-impact proposal presentation
Communication
Timeline
Key Account Manager
Big Sandy Superstore
08.2021 - 06.2022
Specialty Sales Manager
Best Buy
05.2018 - 02.2020
Sales Lead
Best Buy
02.2016 - 05.2018
Salesperson
Best Buy
08.2013 - 02.2016
Associate of Science - Software Development
Columbus State Community College