Mindfulness
Mahdis Rezaei
Product TPM
Los Angeles,CA
Summary
Innovative and results-driven Product TPM with over 10 years of experience in high-tech companies, including Amazon and Meta. Proven track record of leading cross-functional teams to deliver impactful products and services. Expertise in driving product strategy, managing technical platforms, and enhancing customer experiences. Adept at leveraging data-driven insights to inform strategic decisions, enhance user experience, and maximize product performance.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Product TPM - Tech
Meta
6 2022 - Current
- Successfully led the launch of Managed Meta Accounts (MMA), a pivotal initiative enhancing secure access to business tools by integrating with over 50 internal teams, including engineering, XFN, and PXFNs
- This initiative addressed significant business needs such as secure login, two-factor authentication, and the separation of personal and business accounts
- Spearheaded the CASD-BL program’s roadmap and managed Meta Accounts, facilitating seamless collaboration among partners and engineers, and delivering a comprehensive plan encompassing key workstreams to drive project success
- Developed and executed a comprehensive support playbook for the MMA launch, resulting in a 35% reduction in support tickets during the beta phase and significantly enhancing user satisfaction
- Oversaw the CASD-BL initiative, managing compliance, disclosure, infrastructure, data modeling, and migration projects across Facebook, Instagram, and WhatsApp, ensuring seamless transitions and data integrity
- Implemented a rigorous weekly technical review process, improving documentation quality by 30% and accelerating the onboarding of new team members, which enhanced overall team productivity and project transparency
- Identified and mitigated three key blockers affecting business continuity, including low login reliability, higher friction on specific tools (SIEP and Ads Preview), and subpar support experiences
- Managed the MMA program targeting high-value customers (HiVA Platinum & Gold tiers), projected to protect and potentially recover significant annual revenue losses due to compromised accounts, contributing to an estimated $203M in unblocked revenue with successful MMA adoption
- Established key performance indicators (KPIs) and metrics to track the success of MMA, including login reliability, user adoption rates, and support ticket resolution times
- Leveraged data analytics to drive continuous improvements, resulting in a significant increase in user satisfaction and product reliability
- Led the development and implementation of the Crossapp Connection List (CCL) infrastructure, maintaining accurate records of user consent for cross-app data processing, enhancing transparency and compliance with privacy regulations
Principal TPM
Amazon
10.2019 - 06.2022
- Spearheaded the launch of the highest tier plan “Ring Protect Pro” on ring.com and Amazon, offering LTE and Professional monitoring services to the Alarm user base
- Introduced new subscription plans “Ring Protect Go,” achieving double-digit revenue growth and reducing customer service contacts by nearly 20%
- Managed the integration of Astro and Ring for the Ring Protect Pro plans, influencing requirements and leading technical integration discussions across teams
- Spearheaded the international expansion of subscription offerings, standardizing operations for launch in multiple markets
- Successfully launched Project VSpeed, a global price increase for the Ring Protect Basic plan, increasing annual revenue by $49M in 2022.
- Enabled Ring’s first multi-tenant solution on Amazon's Devices subscription platform, supporting rapid scaling and new product lines
- Managed product roadmaps, engineering priorities, and feature delivery, collaborating with over 10 teams, including UX, Legal, Sales, Marketing, and Support
- Developed and executed a three-year operational strategy for Ring subscriptions, focusing on growth, innovation, and brand equity.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
Technical Program Manager
GoodRx
04.2019 - 10.2019
- Spearheaded eight global development teams for Web, iOS, and Android platforms, driving projects from inception through to final delivery, ensuring seamless integration and exceptional product quality
- Directed program and communication strategies across all departments, partners, and vendors, achieving business and technical alignment and securing critical stakeholder participation and approvals
- Orchestrated comprehensive A/B testing for web, iOS, and Android apps using in-house, Apple, and Google tools, optimizing user experiences and enhancing app performance, leading to a 25% increase in user engagement
- Reported progress daily to the CTO and senior partners across global business units, including Development, Product, IT, Analytics, Finance, Legal, Supply Chain, and Customer Care, ensuring transparency and alignment
- Led multiple Scrum teams comprising 25 Engineers, 3 DevOps, 2 Solution Architects, and 3 Scrum Masters, fostering a culture of continuous improvement and agile best practices, resulting in a 30% improvement in sprint velocity
- Partnered directly with the CTO to engage SVP, VP, and C-level stakeholders, securing buy-in for initiatives that drove ongoing Agile transformation and organizational growth
- Collaborated with architects and DevOps to create on-demand QA and staging environments, significantly increasing product quality and deployment efficiency, reducing release times by 40%.
Technical Program Manager
Global Tax Services Inc.
11.2017 - 04.2019
- Spearheaded multiple digital transformation efforts, successfully migrating the company from Waterfall to Agile methodologies, resulting in a 50% reduction in project delivery times
- Led the migration from TFS and SharePoint to JIRA and Confluence, streamlining project management processes and enhancing team productivity by 35%
- Conducted workshops on Scrum best practices, user stories, and DevOps, empowering teams with the skills and knowledge needed for successful Agile adoption
- Managed the release and Change Control process, working closely with product owners and technology leads to plan, execute, and deliver initiatives based on the quarterly roadmap, resulting in a 20% increase in release reliability
- Directed the development of a new React Native mobile app, coordinating efforts with solution architects, designers, and developers to deliver a high-quality product on time, increasing mobile user engagement by 15%
- Utilized roadmap milestones to predict and mitigate roadblocks, ensuring timely project delivery and alignment with business goals
- Served as the primary point-of-contact for time-sensitive and critical matters, providing continuous updates to executive leadership and stakeholders on project progress
- Administered JIRA for all teams, creating custom dashboards, workflows, views, and permission schemes to optimize project tracking and management.
Senior Technical Project Manager
Blue Apron LLC
02.2017 - 11.2017
- Successfully transitioned three teams from silos to a cross-functional structure, enhancing collaboration and productivity, resulting in a 25% increase in project delivery speed
- Served as Scrum Master for three engineering teams of 7 Engineers, Architects, QA, and UX/UI, reinforcing Scrum methodology and Agile framework practices
- Maintained project milestones at both sprint and release levels, managing backlog grooming and roadmap planning in collaboration with Product Managers, resulting in a 30% reduction in project backlogs
- Improved identification and defect tracking processes to ensure high quality prior to global deployments, leading to a 20% reduction in post-release issues
- Tracked and communicated team velocity and sprint/release progress to all teams and management, ensuring transparency and alignment
- Monitored development progress using sprint burn-down charts and sprint reports, driving accountability and continuous improvement.
Technical Project Manager
GroundControl Solutions Inc.
10.2014 - 02.2017
- Led in-house and offshore teams of 12 Engineers, QA, and DevOps to build a cutting-edge product for enterprise provisioning and control of iOS devices, resulting in a 30% increase in deployment efficiency
- Transitioned team structure from an informal startup to a structured Agile Scrum SDLC, fostering a culture of continuous improvement and iterative development
- Facilitated Scrum ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives, ensuring team alignment and productivity
- Managed JIRA projects and releases, ensuring successful project execution and team success
- Communicated key release milestones to the executive team, providing visibility and aligning expectations
- Coordinated the immediate resolution of customer issues with the development team, ensuring high levels of customer satisfaction and timely issue resolution, resulting in a 15% improvement in customer retention.
Education
MBA -
University of Rome Tor Vergata
Rome08.2014
Master of Science - Computer Science
Jamia Hamdard University
New Delhi07.2011
Bachelor of Science - Computer Science
Jamia Hamdard University
New Delhi06.2009
Skills
Product Strategy and Roadmapping
Cross-Functional Team Leadership
Technical Platform Management
Customer Experience Enhancement
Global Market Expansion
Data-Driven Decision Making
Agile Methodologies
Stakeholder Management
Strategic Planning and Execution
Technical problem solving
Competitive Market Analysis
Certification
Project Management Professional (PMP)
Interests
Neuroplasticity
Meditation & Yoga
Running and Hiking
Generative AI
Timeline
Principal TPM
Amazon
10.2019 - 06.2022
Technical Program Manager
GoodRx
04.2019 - 10.2019
Technical Program Manager
Global Tax Services Inc.
11.2017 - 04.2019
Senior Technical Project Manager
Blue Apron LLC
02.2017 - 11.2017
Technical Project Manager
GroundControl Solutions Inc.
10.2014 - 02.2017
Product TPM - Tech
Meta
6 2022 - Current
MBA -
University of Rome Tor Vergata
Master of Science - Computer Science
Jamia Hamdard University
Bachelor of Science - Computer Science
Jamia Hamdard University