Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mahefuz Raja

North Billerica,MA

Summary

Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities.

Overview

22
22
years of professional experience

Work History

Manufacturing Associate I - OPUS 1st Shift

Repligen
11.2023 - Current
  • Cleaned, tested, and assembled multi-part plastic filter housing units in a classified cleanroom environment.
  • Prepared Buffer and media
  • Cleaned and Prepared Equipment and component
  • Assembled chromatography columns.
  • Analyzed chromatography column performance.
  • Complied with all aspects of Repligen'sIS09001 Quality Management System
  • Entered in-process data into electronic and paper batch records.


Senior Bank Teller

Brookline Bank
06.2006 - 11.2023
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified potential needs through observation, questioning, and listening.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Introduced customers to other bank team members to help meet financial needs.
  • Investigated and promptly resolved issues with patron accounts.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Replenished ATM funds in empty canisters prior to validation process.

Customer Service Supervisor

Whole Foods Market Inc
08.2002 - 12.2014
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Researched and corrected customer concerns to promote company loyalty.

Education

Bachelor of Commerce -

South Gujarat University
Gujarat, India
09.2001

Skills

  • Customer Service Process Improvement
  • Attention to Detail
  • Assembly line experience
  • Production Documentation
  • Strong Work Ethic
  • Teamwork and Communication
  • Workstation Equipment Monitoring
  • Computer Skills
  • Positive Attitude
  • Material Handling
  • Safety Standards Compliance
  • Incident Reporting

Additional Information

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Basic knowledge of computer Hardware

Timeline

Manufacturing Associate I - OPUS 1st Shift

Repligen
11.2023 - Current

Senior Bank Teller

Brookline Bank
06.2006 - 11.2023

Customer Service Supervisor

Whole Foods Market Inc
08.2002 - 12.2014

Bachelor of Commerce -

South Gujarat University

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Mahefuz Raja