Mahefuz Raja
North Billerica,MA
Summary
Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Manufacturing Associate I - OPUS 1st Shift
Repligen
11.2023 - Current
- Cleaned, tested, and assembled multi-part plastic filter housing units in a classified cleanroom environment.
- Prepared Buffer and media
- Cleaned and Prepared Equipment and component
- Assembled chromatography columns.
- Analyzed chromatography column performance.
- Complied with all aspects of Repligen'sIS09001 Quality Management System
- Entered in-process data into electronic and paper batch records.
Senior Bank Teller
Brookline Bank
06.2006 - 11.2023
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified potential needs through observation, questioning, and listening.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Introduced customers to other bank team members to help meet financial needs.
- Investigated and promptly resolved issues with patron accounts.
- Received car loan, home loan, and other payments and posted to accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
Customer Service Supervisor
Whole Foods Market Inc
08.2002 - 12.2014
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Commerce -
South Gujarat University
Gujarat, India09.2001
Skills
- Customer Service Process Improvement
- Attention to Detail
- Assembly line experience
- Production Documentation
- Strong Work Ethic
- Teamwork and Communication
- Workstation Equipment Monitoring
- Computer Skills
- Positive Attitude
- Material Handling
- Safety Standards Compliance
- Incident Reporting
Additional Information
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
Basic knowledge of computer Hardware
Timeline
Manufacturing Associate I - OPUS 1st Shift
Repligen
11.2023 - Current
Senior Bank Teller
Brookline Bank
06.2006 - 11.2023
Customer Service Supervisor
Whole Foods Market Inc
08.2002 - 12.2014
Bachelor of Commerce -
South Gujarat University