Mahela Kupahu
Honolulu
Summary
Dynamic retail professional with extensive experience at Ross Dress for Less, excelling in customer service and employee training. Achieved significant improvements in customer satisfaction through strategic front-end operations and effective loss prevention measures, reducing shrinkage rates. Proven ability to monitor performance and maintain a well-organized store environment.
Overview
3
3
years of professional experience
Work History
Backup Manager on Duty
Ross Dress for Less
Honolulu
11.2024 - Current
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Supervised work of cashiers, training new team members and monitoring performance.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Front End Supervisor
Ross Dress for Less
Honolulu
12.2022 - Current
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Resolved customer complaints in a professional manner.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Education
High School Diploma -
Kamehameha Schools
Honolulu, HI05-2022
Associate of Science - Dietetics
Kapiolani Community College
Honolulu, HISkills
- Customer service
- Employee training
- Loss prevention
- Cash management
- Performance monitoring
- Store organization
- Equipment maintenance
- Attention to detail
- Time management
- Health and safety compliance
Timeline
Backup Manager on Duty
Ross Dress for Less
11.2024 - Current
Front End Supervisor
Ross Dress for Less
12.2022 - Current
High School Diploma -
Kamehameha Schools
Associate of Science - Dietetics
Kapiolani Community College
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