Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Jose Luis Gomez Mascorro

Naples

Summary

Energetic and dependable, bringing solid understanding of manual labor and physical stamina. Knowledge of safety protocols and equipment handling, even skilled in teamwork and communication. Also dealing with great customer service to make sure we are doing our job right and the customer staying happy with our service. Another thing is being a strong leader and problem-solver dedicated to operations to promote organizational efficiency. Even being independent on decision-making skills to positively impact company success.

Overview

11
11
years of professional experience

Work History

Roof loader/inside sales/backup DSM/ Delivery Service Manager

ABC Supply Co. Inc.
01.2018 - 02.2025

Started at the Naples branch in the warehouse and roof loading for 3 years then moved up to inside sales and customer service for a year, later got the chance to be the backup Delivery Service Manager and after a couple months became the Delivery Service Manager at another branch in fort myers. While working inside the office I maintained high levels of customer satisfaction through diligent communication, consistently meeting deadlines, and adapting to project changes. Also made sure our guys at the jobsites had all of the safety equipment they needed.

Server trainer/kitchen leader

Steak & shake
08.2016 - 01.2018

Got to move up the ranks for knowing a little more about the food and restaurant business. When new hires came into the business was a challenge, because we had to make sure to train how they can do their best to give good customer service and for them to teach later future new hires. Also ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes. In the kitchen we had to make sure we were having high quality standards because that what our customer want from us and making sure they get the right food and good quality. Although customer service is the main key to our job but also having cleanness and good station work and making sure everything is update.

Key holder/inventory manager

Abercrombie & Fitch/Hollister
03.2014 - 08.2016

Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff. Also enhanced customer experience by providing exceptional service and addressing inquiries promptly. Another thing is opening and closing procedures as integral member of store staff.

Education

Florida Southwestern College -

Florida Southwestern College
Naples, FL
08-2016

High school graduate -

Naples High School
Naples
06-2016

Skills

  • Customer Service
  • Service management
  • Bilingual (Spanish)
  • Communication skills
  • Machine lifts (certified)
  • Warehouse management
  • Team leadership
  • Training and mentoring
  • Multitasking and organization
  • Customer relationship management
  • Truck loading
  • Reliable and responsible
  • Employee training and development

Personal Information

Date of Birth: 11/07/96

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Roof loader/inside sales/backup DSM/ Delivery Service Manager

ABC Supply Co. Inc.
01.2018 - 02.2025

Server trainer/kitchen leader

Steak & shake
08.2016 - 01.2018

Key holder/inventory manager

Abercrombie & Fitch/Hollister
03.2014 - 08.2016

Florida Southwestern College -

Florida Southwestern College

High school graduate -

Naples High School
Jose Luis Gomez Mascorro