Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Giles Cleaver

McGaheysville,VA

Summary

Engaged and flexible employee with the goal of providing a quality product or service that is both reliable and exceptional. Can recognize customer needs and provide solutions which are tailored to make their experience the best in can be. Can provide open and honest communication with all parties to ensure the completion of a project in a timely manner. Reliable team player who wants to see the big picture in order to provide a better service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

ABC Supply Co. Inc.
05.2024 - Current
  • Worked directly with our outside sales representatives to create timely and accurate quotes for larger commercial customers.
  • Provided a knowledge base for customers and connecting them with the representatives of the manufactures to ensure proper job completion with their product.
  • Created customer events, where representatives of manufacturers could deal directly with the contractors to increase knowledge on their product and provide a networking event.
  • Provided full exterior product take-offs for customers including windows, doors, shingles, and siding.
  • Drove a Class B CDL vehicle with a moffet to deliver material to customers when needed.
  • Acted as a back-up DSM whenever needed.

Delivery Services Manager

ABC Supply Co. Inc.
07.2023 - 05.2024
  • Provided structure and efficient order processing, from structuring the warehouse to best perform order fulfillment to developing the routes used to deliver the material.
  • Ensured inspections were up to date on all vehicles and that all trucks repairs were done quickly and correctly.
  • Developed relationships with vendors to ensure quality work was being done on our vehicles and warehouse.
  • Compared pricing between vendors to keep costs as low as possible while still using quality products.
  • Managed drivers and warehouse personnel, resolved disputes between employees, and managed employee hours.
  • Provided accurate times to customers for delivery times, ensuring their project was not interrupted by waiting on material.

Inside Sales Representative

ABC Supply Co. Inc.
07.2021 - 07.2023
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Provided full roofing quotations for residential and commercial roofing jobs.
  • Provided siding, window, and door quotes based on plans.
  • Pursued new house accounts through cold calling, developing smaller customers into bigger ones, and developing relationships with local contractors.
  • Managed friendly and professional customer interactions.

Manager Trainee

84 Lumber
06.2020 - 06.2021
  • Provided customers with quotations considering a wide variety of materials, including windows, doors, lumber, engineered lumber, decking, and siding.
  • Created quotes based on plans provided by the customers without the use of computers.
  • Worked to generate more business by pursuing leads and building relationships with contractors to achieve long term business goals.
  • Purchasing materials to stock both the front and warehouse, keeping frequently sold items available for customers.
  • Pulling pick up orders including full lumber packages and helping receive incoming material with the use of forklifts.
  • Assisting in the deliveries of doors and windows via box truck.

Education

Bachelor of Arts - Political Science

Christopher Newport University
Newport News, VA
05-2020

Skills

  • Customer service
  • Product knowledge
  • Relationship development
  • Adept multi-tasker
  • Email and phone etiquette
  • Interpersonal communication

Certification

Commercial Drivers License (CDL) Class B Automatic

Forklift Certified

Moffet Certified

Interests

  • Enjoy participating in weightlifting and volleyball for overall physical and mental well-being

Timeline

Inside Sales Representative

ABC Supply Co. Inc.
05.2024 - Current

Delivery Services Manager

ABC Supply Co. Inc.
07.2023 - 05.2024

Inside Sales Representative

ABC Supply Co. Inc.
07.2021 - 07.2023

Manager Trainee

84 Lumber
06.2020 - 06.2021

Bachelor of Arts - Political Science

Christopher Newport University

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