Mahely Martinez
Chick-fil-A
HOUSTON
4
years of professional experience
Detail-oriented professional experienced in customer service, operations, and financial support. Expertise in managing schedules, maintaining records, and coordinating inventory and events to enhance guest experiences. Strong communication and problem-solving skills effectively support leadership and streamline daily operations in dynamic settings.
Work History
Talent Director
10 Months- Managed employee scheduling and staffing needs based on team availability, business demands, and operational coverage.
- Supported employee development, engagement, communication, and recognition initiatives.
- Maintained employee documentation and assisted with attendance and performance-related processes.
- Partnered with restaurant leadership to address staffing concerns, scheduling conflicts, and team development needs.
- Communicated policies, expectations, schedules, and important updates to team members.
Financial Lead
9 Months- Managed daily financial and cash management procedures, ensuring accuracy and accountability.
- Tracked sales, expenses, and financial records to support daily restaurant operations.
- Verified cash totals, helped identify and resolve discrepancies.
- Maintained organized financial documentation and supported accurate reporting.
- Collaborated with leadership to ensure compliance with financial procedures and company standards.
Guest Experience Assistant Director
1 Year 11 Months- Supported front-of-house operations while maintaining high standards for customer service and overall guest experience.
- Led and coached team members to improve performance, service quality, and operational efficiency.
- Assisted with resolving guest concerns professionally and identifying opportunities to improve the customer experience.
- Collaborated with leadership to maintain smooth operations during high-volume business periods.
Marketing Department Lead
10 Months- Managed restaurant social media and created content promoting products, events, initiatives, and community involvement.
- Assisted with planning and executing marketing campaigns, promotions, and local community engagement initiatives.
- Coordinated restaurant events and promotional activities from planning through execution.
- Maintained consistent brand messaging and a professional social media presence.
- Collaborated with leadership on marketing ideas designed to increase customer and community engagement.
Team Leader
5 Months- Led team members during daily operations and delegated responsibilities to support an efficient work environment.
- Trained and coached employees on procedures, service expectations, and operational standards.
- Supported team performance and assisted with resolving customer and employee concerns.
- Helped maintain company standards during high-volume operations.
Education
Associate of Arts - Business Administration
Skills
Time Management
Organizational skills
Effective communication
Inventory management
Project management
Problem-solving
Employee engagement initiatives
Event coordination
Customer service
Quality control
Timeline
Talent Director
Chick-fil-A
10.2025 - 08.2026Read More
Financial Lead
Chick-fil-A
01.2025 - 10.2025Read More
Guest Experience Assistant Director
Chick-fil-A
11.2023 - 10.2025Read More
Marketing Department Lead
Chick-fil-A
01.2023 - 11.2023Read More
Team Leader
Chick-fil-A
08.2022 - 01.2023Read More
Lone Star College
Associate of Arts from Business Administration
Read More