MAHEN J. ILDEFONSO
Trenton,NJ
Summary
Successful 20+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Aiming to have the opportunity to work along with a premier and steady corporation with bright prospects professional advancement, while gaining knowledge of new expertise.
Overview
13
13
years of professional experience
Work History
Client Service Team-Assistant
Staffing Alternatives
Hamilton, NJ
01.2012 - 05.2012
- Handle all incoming calls from Clients, pertaining temporary job openings and accounts administration
- Proactively communicate with employees on issues and obtain/present solutions to issues
- Respond to Clients’ e-mails and voicemails same day of receipt
- Prepare all applicants or employee paperwork for employment and account establishment
- Handle employee payroll/transfer requests and follow through completion
- Perform all research necessary, on applicants job history background
- Update, organize and maintain applicants/employees files
- Data entry and maintain all compliance computer logs
- Support and assistance co-workers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Secretary Assistant
Spinal and Head Trauma Associates
Lawrenceville, NJ
01.2007 - 02.2007
- Prepared outgoing mail
- Handled bills and reports
- Filing new entries of patients
- Appointments confirmation
- Completed charts for arbitration
- Answering phones
- Produced highly accurate internal and external letters and memoranda.
- Kept reception area clean and neat to give visitors positive first impression.
Managed Care Coordinator
Horizon NJ Health
Hopewell, NJ
01.2014 - 04.2022
- Processing patient insurance referrals
- Use of Microsoft Office applications: Word, Outlook, Excel
- Data entering, consultations and diagnostic procedures relating to patient care
- Contacting patients to provide follow up calls and documentation of assessments
- Receive and process referrals according to protocol
- Faxing, Scanning and Copying
- Ensure that insurances are current and cross-referencing services covered; prior authorizations; liaison with internal and external business partners to ensure referrals are appropriately implemented
- Intermediate Electronic Medical Records, Practice Management and Medical Terminology
- Answering incoming calls via PCA/MDC Service Queue
- Making outgoing calls via PCA/MDC Service Queue
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
Interpreter/Translator
Integrated Translation Service, LLC
Trenton, NJ
01.2010 - 01.2011
- Hospitable and good listening
- Interfacing directly, ensuring good communications and co-ordination between the ITS programs and parents
- Provide translation for speech pathologists, occupational and developmental therapists
- Support and assistance at therapy sessions
- Accurate, clear and concise, verbal and written translation which was understood by the targeted family
- Translated various documents (evaluation, transition and assessments)
- Encourage and support parents for success
- Replicated flow, style and overall meaning of original texts.
- Translated documents in Spanish and English.
Pediatrics Medical Receptionist
Henry J. Austin Health Center
Trenton, NJ
01.2007 - 01.2008
- Polite and courteous
- Answer telephone, retrieve and direct messages to appropriate staff
- Revised MD scheduling and medical records
- Handling general administrative duties simultaneously
- Attend evaluation assessments and meetings
- Distributing and updating memos and postal mail
- Skilled in multiple tasks and working under pressure
- Responsible for welcoming, triage and checking in patients
- Maintaining and updating patient's insurance and demographic information
- Communicate with billing staff, on current patient's accounts
- Maintain strict confidentiality [HIPPA]
- Completed referrals for other medical facilities
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Customer Service Representative
American Woodmark Corporation
Winchester, VA
01.2001 - 01.2003
- Provided general technical support and coordinated the shipment of replacement parts
- Interpreter for Hispanic cliental
- Respond and helped with disputes, complaints and reorders
- Prepare detail logs and status reports
- Interacted with heavily incoming phone calls
- General carpentry knowledge
- Manage information on more than 200 business accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Medical Health Claims and Coding Specialist -
Harris School of Business Institute
High School Diploma - undefined
Francisco G. Boyrié High School
Associate Degree - Civil Engineering
Mercer Community College
2007
Associate Degree - Civil Engineering
Technological Vocational Institute
1998
Skills
- Skills and Qualifications
- Able to prioritize tasks
- Microsoft/Outlook Office/Excel
- Multi task and very Organized
- Medical ICD 9 and CPT coding
- Medical Assistant Software
- Excellent interpersonal skills
- Content with minimal supervision
- Handled various secretarial tasks with efficiency
- Keyboarding (50 wpm)
- Motivated and oriented with the ability to plan ahead
- Diligent handling sensitive tasks and deadlines
- Knowledge of HIPPA regulation
- Ability to interact as a resourceful team player
- Computer and internet literacy
- Efficient and Detail-Oriented
- Customer Account Management
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Interpretation and Translation Services
- Client Assistance Referrals
- Data Entry and Maintenance
- Clerical Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Managed Care Coordinator
Horizon NJ Health
01.2014 - 04.2022
Client Service Team-Assistant
Staffing Alternatives
01.2012 - 05.2012
Interpreter/Translator
Integrated Translation Service, LLC
01.2010 - 01.2011
Secretary Assistant
Spinal and Head Trauma Associates
01.2007 - 02.2007
Pediatrics Medical Receptionist
Henry J. Austin Health Center
01.2007 - 01.2008
Customer Service Representative
American Woodmark Corporation
01.2001 - 01.2003
Medical Health Claims and Coding Specialist -
Harris School of Business Institute
High School Diploma - undefined
Francisco G. Boyrié High School
Associate Degree - Civil Engineering
Mercer Community College
Associate Degree - Civil Engineering
Technological Vocational Institute
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