Maher Ahmed
Smyrna,GA
Summary
Data-driven leader with extensive experience collaborating with Enterprise and SMB privacy and security program directors. Proven ability to disrupt the GRC industry through innovative AI and automation tools. Skilled in developing scalable processes that significantly improve customer retention and satisfaction. Expertise in translating compliance and risk operations into actionable strategies for cross-functional teams.
Overview
6
6
years of professional experience
Work History
Account Executive | Subject Matter Expert
LockThreat
Alpharetta, GA
09.2024 - Current
- Led enterprise customer relationships, ensuring secure adoption of LockThreat’s AI-driven GRC platform aligning with enterprise risk strategies.
- Partnered with CISOs, CIOs, and security leaders to define risk appetites, control objectives, and mitigation strategies.
- Drove collaboration with IT, assurance, security, risk teams to ensure effective risk management practices.
- Built risk registers and compliance templates in partnership with internal governance and legal teams.
- Refined qualification strategies and compliance roadmaps through collaboration with security and audit consultants using agile methodologies.
- Contribute to the development and training of LockThreat employees to train, educate and serve as the subject matter expert. GRCP certified.
Senior Customer Success Manager
OneTrust
Atlanta, GA
04.2022 - 09.2024
- Managed a $7M+ book of business, driving customer retention and process automation improvements.
- Acted as a trusted advisor to enterprise clients, guiding them through privacy, compliance, and security challenges using OneTrust’s SaaS platform.
- Led technical product enablement and workflow automation, improving compliance adherence.
- Worked closely with legal, security, and compliance teams to ensure adherence to GDPR, CCPA, HIPAA, and SOC 2 frameworks.
- Partnered with cross-functional teams to optimize integrations with Salesforce, Marketo, and Adobe.
Customer Success Manager
Athenahealth
Atlanta, GA
02.2021 - 03.2022
- Developed customer engagement strategies to reduce churn and enhance retention.
- Managed a book of business of 75 customers and 99% retention and 10% growth.
- Ensured seamless product adoption and workflow optimization for enterprise healthcare clients.
- Led internally attrition teams to identify gaps in adoption and areas to grow book of business.
- Worked closely with cross-functional teams to prioritize customer pain points and product needs.
- Partnered with customers to be the voice of the customer.
Junior Product Manager
AscendTek
Suwanee, GA
01.2020 - 01.2021
- Managed client implementation projects, aligning healthcare system CFO goals with SaaS adoption.
- Facilitated cross-functional collaboration to improve operational efficiency and product delivery.
Sales Development Representative
SynsorMed
Atlanta, GA
01.2019 - 01.2020
- Increased customer acquisition by 15% in one quarter through targeted outreach and solution selling.
- Simplified technical concepts for non-technical stakeholders, bridging customer needs with internal teams.
Education
Bachelor of Science - Interdisciplinary Studies- Informatics
Georgia State University
Atlanta, GASkills
- Customer Success
- Cybersecurity
- Compliance
- Implementation
- Business Alignment
- Technical Alignment
- Executive Engagement
- Stakeholder Engagement
- Cross-functional Collaboration
- Data-driven Decision Making
- GRC Certified
Volunteer Experience
- GSU Advisory Board Member, 2025
- Volunteer Career Mentor & Coach, Georgia State University, 2021 - Present
- Community Engagement, ATLOutsiders, Community engagement through outdoor hiking and team building
Timeline
Account Executive | Subject Matter Expert
LockThreat
09.2024 - Current
Senior Customer Success Manager
OneTrust
04.2022 - 09.2024
Customer Success Manager
Athenahealth
02.2021 - 03.2022
Junior Product Manager
AscendTek
01.2020 - 01.2021
Sales Development Representative
SynsorMed
01.2019 - 01.2020
Bachelor of Science - Interdisciplinary Studies- Informatics
Georgia State University