Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mahika Malhotra

Boston,Massachusetts

Summary

Proven in delivering exceptional customer service and managing financial transactions accurately, honed at Cafe Barista LLC. and major retail outlets. Adept at multitasking and fostering team collaboration, I excel in fast-paced environments, ensuring both quality and efficiency. My expertise includes safe food handling and a keen attention to detail, driving customer satisfaction and repeat business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Cafe Barista LLC.
04.2023 - Current
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Sales Associate

EbLens
02.2023 - 05.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Bed Bath and Beyond
06.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - Political Science, Public Health

Boston University
Boston, MA
05-2026

High School Diploma -

Suffield High School
West Suffield, CT
06-2022

Skills

  • Time management
  • Multitasking and organization
  • Attention to detail
  • Team player
  • Cash handling
  • Exceptional customer service
  • Safe food handling

Certification

  • Human Subjects Protection Training: Social & Behavioral Focus CITI Program October 2024

Languages

English
Native or Bilingual
German
Elementary
Hindi
Limited Working
Spanish
Elementary

Timeline

Barista

Cafe Barista LLC.
04.2023 - Current

Sales Associate

EbLens
02.2023 - 05.2023

Sales Associate

Bed Bath and Beyond
06.2021 - 03.2022

Bachelor of Arts - Political Science, Public Health

Boston University

High School Diploma -

Suffield High School

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Mahika Malhotra