Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mahima Thakur

Bellevue

Summary

Experienced Certified ServiceNow professional with a strong background in IT, boasting over 7 years of industry experience. Specializing in the HR Service Delivery (HRSD) suite, skilled through 4 years of hands-on ServiceNow experience. . Expertise in project management, data analysis, and stakeholder engagement, combined with excellent problem-solving and communication skills. Known for integrity, reliability, and dedication to achieving organizational goals.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Consultant

Deloitte Consulting LLP
06.2023 - Current
  • Lead design of various projects and assist in directing the ServiceNow implementation and certifying the solution design of strategic technologies during solution development
  • Responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment
  • Integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement
  • Manage Change Requests and provide feasible workaround solution for the interim period.
  • Lead development team to build the signed off design and support defect management cycle for go-live
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Developed custom solutions based upon clients' strict requirements.
  • Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.

ServiceNow Consultant

ServiceNow
05.2021 - 06.2023
  • Certified ServiceNow System administrator working as a ServiceNow Consultant for various clients conducting design sessions to development and full configurations of user stories under the Core Case and Knowledge management module using JavaScript.
  • Lead ServiceNow design sessions with multinational clients
  • Implemented projects using JIRA and ServiceNow Agile Board
  • Built Surveys, Notifications and Advanced Reports and Dashboards using ServiceNow Performance Analytics
  • Built a Pricing Estimation tool for the team using Advanced excel skills to price client’s and predict the total project hours
  • Lead design for Integration of ServiceNow with Workday for HR profiles, User Profiles and case routing
  • Perform ServiceNow configuration and workflow administration to support business processes
  • Developing workflow customizations, process maps and supporting the ServiceNow transformation teams

Solution Analyst

ServiceNow
05.2019 - 05.2021
  • Develop, and implement ServiceNow HRSD application and modules, including ITSM, HRSD, CSM, and custom solutions.
  • Configure workflows, business rules, UI policies, client scripts, and integrations within the ServiceNow platform.
  • Develop and maintain ServiceNow forms, reports, dashboards, and performance analytics.
  • Integrate ServiceNow with external systems using REST/SOAP APIs and other integration tools.
  • Troubleshoot and resolve issues related to ServiceNow functionality and performance.
  • Ensure adherence to best practices in ServiceNow development, security, and data integrity.
  • Participate in platform upgrades, patching, and release management activities.
  • Document technical solutions, configurations, and customizations for ongoing support and knowledge sharing.
  • Provide user training and support as needed.


IT Intern – Data Analyst

Metropolitan Ministries
05.2018 - 07.2018
  • Performed data visualization and data cleansing using SSIS package to analyze a complex and unstructured database comprising of 1000 data points to extract 20 valid points which helped predict the topline growth by 35%
  • Developed SQL reports using SSRS and Power BI reporting

Database Developer

Agile Software Solutions
04.2014 - 07.2017
  • Developed and deployed quality SQL codes, stored procedures, functions, triggers and jobs.
  • Configure, monitor and sustain activities of SAP solution manager with focus on maintenance optimizer for patching and upgrades
  • Used SAP platform extensively and handled risk management for customers, making sure they do not face major risks while working with websites thereby reducing cost of support by 30%

Education

Master of Science - Informational Technology

University of South Florida
Tampa, FL
12.2018

Bachelor of Technology - Computer Science & Engineering

Amity University
06.2017

Skills

  • ServiceNow HRSD expertise
  • Javascript
  • SQL
  • MS Microsoft Suite
  • ALM
  • JIRA

Certification

ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist, ServiceNow Micro Certifications – HR Integrations, ServiceNow Performance Analytics

Timeline

Senior Consultant

Deloitte Consulting LLP
06.2023 - Current

ServiceNow Consultant

ServiceNow
05.2021 - 06.2023

Solution Analyst

ServiceNow
05.2019 - 05.2021

IT Intern – Data Analyst

Metropolitan Ministries
05.2018 - 07.2018

Database Developer

Agile Software Solutions
04.2014 - 07.2017

Bachelor of Technology - Computer Science & Engineering

Amity University

Master of Science - Informational Technology

University of South Florida

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