MIcrosoft Office Suite
Mahlon Thomas
Healthcare Laser Technician
San Antonio,TX
Summary
Organized and dependable retired US Army veteran successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Healthcare Laser Technician
Fortec Medical
San Antonio, TX
12.2022 - Current
- Built strong relationships with customers to drive repeat business.
- Performed quality professional laser lithroposy services to meet clients' needs within scope of practice and OSHA guidelines.
- Handled busy schedules and stayed on top of key deadlines.
- Conferred with physicians to discuss diagnoses and devise well-coordinated laser application approaches.
- Performed over 100 kidney and bladder stone laser and over 50 ultrasound cases.
- Learned and adapted quickly to new technology and software applications
- Proven ability to develop and implement creative solutions to complex problems
- Developed and maintained courteous and effective working relationships
Department Manager
US Army Fort Sam Houston
San Antonio, TX
09.2011 - 09.2023
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational use increasing department production by 20%
Personal Lines Representative
USAA
San Antonio, TX
07.2022 - 10.2022
- Determined financial needs by assessing existing coverage and aligning 5 new products and services with long-term goals.
- Monitored customer feedback and identified areas of improvement.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Medical Records Supervisor
Goodwill Industries Of Central Texas
San Antonio, TX
03.2022 - 07.2022
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Scheduled and conducted educational programs to explain and discuss documentation policies and practices for assigned team.
- Reported personnel needs to fill vacant or upcoming vacant positions.
- Researched and resolved medical record discrepancies.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Cross-trained existing employees to maximize team agility and performance.
Personnel Supervisor
US Army Active Duty
Fort Sam Houston, Texas
09.2012 - 09.2016
- Generated and submitted personnel and medical readiness, performance evaluations and awards submission reports; maintaining 100% compliance
- Shared responsibility with supervisor for updates, troubleshooting and maintenance of unit readiness report software system.
- Updated 12 employee equal opportunity policies and affirmative action plan to comply with federal guidelines.
- Accomplished multiple tasks within established time frames.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Personnel Supervisor
U.S. Army Active Duty
Aberdeen Proving Ground, MD
09.2013 - 06.2016
- Assisted with design and implementation of internal training for supervisors and other personnel.
- Fostered and developed career progression and management and soldier skills programs to improve employee effectiveness.
- Updated employee equal opportunity and affirmative action plan to comply with federal guidelines.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and facility visitors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Mergenthaler Vocational-Technical High School
Baltimore, MD 09.1990 - 06.1994
Associate of Applied Science - Radio And Television Broadcasting
San Antonio College
San Antonio, TX 08.2016 - 09.2019
Bachelor of Arts - Business Administration
University of The Incarnate Word
San Antonio, TX 10.2021 - 05.2023
Skills
Flexible and Adaptable
Analytical and Critical Thinking
Excellent Communication
MIcrosoft Office Suite
Google Suite
Final Cut Pro X
Pro Tools
Public Speaking and Presentation
Accomplishments
- Supervised team of 54 staff members.
- Highly decorated; awarded 5 Meritorious Services, 4 Army Accommodation Medals,12 Army Achievement Medals and the Military Outstanding Volunteer Service Medal
- National Society of Leadership & Success (Executive Level)
Software
Google Suite
Final Cut Pro X
Pro Tools
Adobe
Timeline
Healthcare Laser Technician
Fortec Medical
12.2022 - Current
Personal Lines Representative
USAA
07.2022 - 10.2022
Medical Records Supervisor
Goodwill Industries Of Central Texas
03.2022 - 07.2022
Bachelor of Arts - Business Administration
University of The Incarnate Word
10.2021 - 05.2023
Associate of Applied Science - Radio And Television Broadcasting
San Antonio College
08.2016 - 09.2019
Personnel Supervisor
U.S. Army Active Duty
09.2013 - 06.2016
Personnel Supervisor
US Army Active Duty
09.2012 - 09.2016
Department Manager
US Army Fort Sam Houston
09.2011 - 09.2023
High School Diploma -
Mergenthaler Vocational-Technical High School
09.1990 - 06.1994