Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahmoud Abdelhamid

North Liberty

Summary

Dynamic Maintenance Technician with a proven track record at West Liberty Foods LLC, enhancing equipment efficiency and workplace safety. Skilled in preventive maintenance and mechanical troubleshooting, coupled with exceptional problem-solving abilities. Achieved significant improvements in operational performance and customer satisfaction, demonstrating strong leadership and computer skills.

Overview

9
9
years of professional experience

Work History

Maintenance Technician

West Liberty Foods LLC
12.2023 - Current


  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Sales Manager

TruFit Athletic Clubs
10.2022 - 12.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Assistant Manager

321 Drive
09.2019 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Call Center Supervisor

Xfinity Comcast
05.2015 - 09.2019
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.

Education

Bachelor Of Engineering - Electromechanical Engineering

Middle Tennessee State University
Murfreesboro, TN

High School Diploma - Academy of Agriculture, Automotive And Technology

Glencliff Comp High School
Nashville, TN
05.2015

Skills

  • Preventive Maintenance
  • Problem solving ability
  • Mechanical Troubleshooting
  • Troubleshooting skills
  • Safety awareness
  • welding
  • computer skills

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Maintenance Technician

West Liberty Foods LLC
12.2023 - Current

Sales Manager

TruFit Athletic Clubs
10.2022 - 12.2023

Assistant Manager

321 Drive
09.2019 - 10.2022

Call Center Supervisor

Xfinity Comcast
05.2015 - 09.2019

Bachelor Of Engineering - Electromechanical Engineering

Middle Tennessee State University

High School Diploma - Academy of Agriculture, Automotive And Technology

Glencliff Comp High School

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Mahmoud Abdelhamid