MAHMOUD ABDELKARIM
Falls Church,Virginia
Summary
Dedicated and well-rounded individual with a career of impressive successes in accelerating operations, streamlining processes, delivering actionable insights, uncovering untapped opportunities, and leading change in highly matrixed, ever-changing environments. Acknowledged as a visionary leader and forward thinker with phenomenal leadership skills, business acumen, agile and analytical mindset, and keen ability in executing insights and leading transformational initiatives to ensure maximum efficiency, productivity, and profitability. Equipped with an excellent work ethic, high standard of professionalism, well-built sense of responsibility, and admirable track record of dependability, pooled with absolute integrity. Skilled at communicating clearly and effectively with diverse populations in written, verbal, and presentation formats.
Overview
9
9
years of professional experience
Work History
Engineering Technician I
Fairfax County
11.2024 - Current
- Conducts inspections and assessments of stormwater conveyance systems using walking surveys and CCTV platforms.
- Collects and analyzes field data to identify defects and recommend maintenance or rehabilitation actions for drainage systems.
- Evaluates system functionality through research and field inspections based on agency inspection procedures.
- Updates GIS and agency databases by reconciling inventory documents with actual field data.
- Prepares work orders, including scope of work, corrective actions, and sketches to support maintenance and repair activities.
- Estimates material, manpower, and equipment needs for stormwater infrastructure projects.
- Ensures land rights are in place for access and execution of necessary maintenance work.
- Interprets program policies and service levels to determine corrective actions for drainage system deficiencies.
- Collaborates with cross-functional teams to improve stormwater management efficiency.
- Performs additional tasks as assigned to support stormwater conveyance and maintenance operations.
Server
First Watch
01.2023 - 11.2024
- Deliver exceptional dining service by promptly greeting guests, taking orders accurately, and providing detailed information on daily specials and menu items
- Enhance customer satisfaction through attentive follow-up, efficiently addressing and resolving any concerns or requests
- Support a positive dining atmosphere by maintaining a clean and organized table setting, ensuring all service areas are pristine
- Contribute to team efforts by assisting in training new staff on service protocols and menu knowledge, fostering a collaborative and efficient work environment
Social Media Intern
2nd Chance Inc.
01.2023 - 12.2023
- Assist with the design and execution of social media campaigns, create weekly and monthly editorial calendars to promote company brands on various social media websites
- Create and distribute content such as blogs, infographics, videos and press releases on social media and traditional news outlets
- Assist on influencer campaign strategy, respond to comments and DMs on social media platforms
- Brainstorm and research ideas for original content and create compelling graphics to share across social channels
- Write social media captions that speak to the company's target audience
- Help create and edit short form videos, develop new strategies for increasing engagement and assist with photo/video content shoots
Barista
Starbucks
01.2021 - 12.2023
- Increase customer satisfaction rate through making high-quality beverages and serving over 50 customers on a daily basis
- Take responsibility for creating and documenting orders, reviewing menus with patrons, answering any questions regarding the menu items, handling requests, offering descriptions, and making personalized recommendations to provide first-rate service to customers
- Work closely with a team of 12 members in ensuring service excellence, which resulted in receiving an offer for the Shift Manager role
Sales Associate
Best Buy
01.2019 - 12.2020
- Boosted sales performance and amplified sales revenues through delivering great shopping experience to up to 30+ customers
- Succeeded in addressing customer queries, promoting products and services, and recommending the best products for their needs
- Ordered new merchandise for re-sale based on trends in the market and assisted clients with purchasing decisions when necessary
Barista
Starbucks
01.2016 - 12.2019
- Delivered efficient service and meaningful experiences to up to 100 customers daily, preparing orders in line with Starbucks standards
- Anticipated and understood customer needs, outperformed metrics and expectations, and performed other duties as assigned
- Awarded as the Best Barista of the Quarter, growing sales revenue % through utilizing executing upselling, suggestive selling, and cross-selling techniques
- Worked cash register, collected payments, computed, and recorded transactions, and issued receipts
Education
Government & International Politics -
George Mason University
12-2024
Government & International Politics -
Northern Virginia Community College
01.2021
Skills
- Business Process Improvement
- Internal & External Communications
- Team Collaboration & Leadership
- Stakeholder Engagements & Management
- Change Management & Succession Planning
- Strategy Development & Implementation
- Strategic Planning & Tactical Execution
- Problem Analysis & Conflict Resolution
- Critical Thinking & Decision-Making
- Microsoft Office Suite
- Spreadsheets
- Presentations
- Operating Systems
- Microsoft Excel
- Data entry
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Engineering Technician I
Fairfax County
11.2024 - Current
Server
First Watch
01.2023 - 11.2024
Social Media Intern
2nd Chance Inc.
01.2023 - 12.2023
Barista
Starbucks
01.2021 - 12.2023
Sales Associate
Best Buy
01.2019 - 12.2020
Barista
Starbucks
01.2016 - 12.2019
Government & International Politics -
Northern Virginia Community College
Government & International Politics -
George Mason University
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