Summary
Overview
Work History
Education
Skills
Timeline
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Mahmoud Abuosba

Doha

Summary

Bilingual accountant, with strong communications and teamwork skills. To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills and fulfilling organizational goals.

Overview

8
8
years of professional experience

Work History

Lead Quality Agent

Qatar Airways
10.2022 - Current
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed and implemented quality assurance improvements.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Improved quality processes for increased efficiency and effectiveness.

Customer service and ticketing agent

Qatar Airways
01.2018 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Customer care advisor

Zain
01.2016 - 01.2017
  • A call center agent in a telecommunications company is responsible for handling customer inquiries, providing support, troubleshooting technical issues, processing customer requests, and ensuring customer satisfaction.


Education

Bachelor degree - Economics, Accounting

Applied Science University (ASU)
Amman
03.2016

Diploma - Airport Management And Aviation Science

University of Jordan (center of Consultation)
Amman
12.2012

Skills

  • Microsoft office
  • Time management
  • Initiative
  • Ability to work under pressure
  • Planning and organization
  • Team work
  • Reporting skills
  • Amadeus GDS

Timeline

Lead Quality Agent

Qatar Airways
10.2022 - Current

Customer service and ticketing agent

Qatar Airways
01.2018 - 09.2022

Customer care advisor

Zain
01.2016 - 01.2017

Bachelor degree - Economics, Accounting

Applied Science University (ASU)

Diploma - Airport Management And Aviation Science

University of Jordan (center of Consultation)

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Mahmoud Abuosba