Mahmoud Aly
Caillet St Dallas -,TX
Summary
A professional with extensive experience in restaurant and hotel hospitality management and development, I began my career in the diving field and managing diving centers before moving to the hospitality sector. Over the years, I gained deep experience in providing quality customer service, managing teams, and achieving restaurant goals. I have a proven track record of improving operational performance and ensuring customer satisfaction, and I have a demonstrated ability to lead teams in dynamic business environments and motivate them to succeed. I have experience to sale any types of products ( idea , program, service and product)
Overview
19
19
years of professional experience
Work History
Accountant
Moods Restaurant
- Accountant at Moods Restaurant for (6 months)
Shift Krier
01.2017
- Moving from working in the diving field to the hospitality sector
Managing the daily operations of the restaurant
Italiano Restaurant | Zayed Park
06.2023 - Current
- Managing the daily operations of the restaurant and ensuring efficient workflow
- Providing training and guidance to employees to ensure excellent service delivery
Superfizer
Khufu Restaurant | Al Haram, Cairo
04.2023 - 06.2023
- Supervising the work team and ensuring all operations are carried out according to standards
Superfizer
Italiano Restaurant | Cairo
02.2022 - 03.2023
- Supervising food delivery and ensuring quality of service
- Work to enhance cooperation among the work team and motivate them to achieve goals
Captain
Italiano Restaurant | Cairo
01.2020 - 01.2022
- Directing employees and following up on the correct implementation of tasks
- Ensuring customer satisfaction and providing a distinctive dining experience
Witter
Pier88 | Cairo
01.2019 - 12.2019
- Serving food and drinks to customers in a professional manner
- Ensure all employees adhere to service standards
Bus Boy
Pier88 | Cairo
01.2019 - 12.2019
- Providing support to waiters and cleaning tables
- Help customers and meet their needs immediately
Witter
Ora Restobar | Al-Tagamoa, Cairo
01.2018 - 12.2018
- Started working as a bus boy and was promoted to a waiter during the work
- Providing high quality service to customers and ensuring their satisfaction
SEO
VIP STILL
01.2016 - 01.2018
- I worked as a SEO for an advertising company called (VIP STILL)
Diving center owner
Seagull Hotel
01.2006 - 01.2012
- Management and operation of the diving center at the Seagull Hotel
- Organizing diving trips and diving training
Education
Adobe Premiere Editing video course - undefined
BI course - German
Goethe-Institut
Bachelor’s degree - Tourism and Hotels
Pharaohs Academy
01.2013
Skills
- Proficiency in using Microsoft Office operating system (Word, Excel, PowerPoint)
- Skilled in using AI and video editing
- Ability to adapt to changes and different situations in a spirit of flexibility and confidence
- Ability to lead and motivate teams to achieve excellent results
- Excellent communication skills that enable me to interact effectively with the team and clients
- Ability to analyze technical problems and develop effective strategies to solve them
- Excellent ability to work under time pressure and under changing circumstances
- Ability to motivate, direct a team and take responsibility
- A love of learning, a curious mind and a desire to always acquire new skills
Language
Arabic (Native)
German (Very Good)
English (Good)
Timeline
Managing the daily operations of the restaurant
Italiano Restaurant | Zayed Park
06.2023 - Current
Superfizer
Khufu Restaurant | Al Haram, Cairo
04.2023 - 06.2023
Superfizer
Italiano Restaurant | Cairo
02.2022 - 03.2023
Captain
Italiano Restaurant | Cairo
01.2020 - 01.2022
Witter
Pier88 | Cairo
01.2019 - 12.2019
Bus Boy
Pier88 | Cairo
01.2019 - 12.2019
Witter
Ora Restobar | Al-Tagamoa, Cairo
01.2018 - 12.2018
Shift Krier
01.2017
SEO
VIP STILL
01.2016 - 01.2018
Diving center owner
Seagull Hotel
01.2006 - 01.2012
Accountant
Moods Restaurant
Adobe Premiere Editing video course - undefined
BI course - German
Goethe-Institut
Bachelor’s degree - Tourism and Hotels
Pharaohs Academy