Mahmoud Diallo
Bronx,NY
Summary
Technical support and operations professional with expertise in Windows administration, cybersecurity awareness, and network diagnostics. Delivered help desk troubleshooting, account setup, software patching, and system monitoring. Enabled process automation to improve service reliability and operational efficiency.
Overview
3
3
Languages
1
1
Certification
14
14
years of professional experience
Work History
CEO / Owner
Self-Employed (Transit & Assembly Services)
09.2016 - Current
- Managed end-to-end operations for rideshare and furniture assembly businesses, ensuring seamless service delivery and customer satisfaction.
- Oversaw financial planning and client acquisition, coordinating business logistics to optimize operational flow.
- Directed transit and assembly services for clients, ensuring efficient operations and timely delivery.
- Negotiated client contracts for transit and assembly service projects.
- Coordinated dispatch schedules, routing, and on-site service calls.
Assistant Manager
Bank Islamic of Guinea
04.2014 - 08.2016
- Helped manage daily banking operations, coordinated department workflows, and supported risk management procedures.
- Monitored system alerts and escalated network issues to ensure timely resolution by support teams.
- Responded quickly to service tickets from users experiencing technical difficulties.
- Assisted company users with Windows account setup and access changes.
- Guided end users on efficient use of IT resources. on proper use of IT resources.
- Installed workstation software updates and security patches.
IT & Support Intern
Bank Islamic of Guinea
09.2013 - 04.2014
- Supported campus IT help desk by resolving hardware, software, and account requests efficiently.
- Assisted with internal technical support requests, ensuring uninterrupted system availability for staff.
- Resolved student device issues using troubleshooting tools and clear communication.
Professional Engineering Intern
CR METAL (Algeria)
09.2012 - 05.2013
- Developed and deployed a management information system to optimize supply chain and procurement logistics.
- Reviewed production drawings and confirmed specifications for metal fabrication tasks.
- Supported engineering team with drafting and technical documentation at CR METAL Algeria.
- Supported maintenance staff by providing necessary tools and resources for effective equipment checks. with equipment checks and preventive service routines.
Education
B.S. - Cyber/Computer Forensics and Counterterrorism
SUNY Canton
Canton, NY05-2027
A.A.S. - Network Administration Security & Computer Science
ASA College
Manhattan, NY08-2021
Skills
- Network administration and security
- Cybersecurity
- Risk assessment
- Security oversight
- Windows administration
- Network diagnostics
- Software deployment
- Hardware setup and IT maintenance
- Computer systems maintenance
- Computer science fundamentals
- Crisis management
- Operational strategy
- Operational strategy
- Cybersecurity analysis
Languages
English
Full Professional
French
Native/ Bilingual
Fulani
Native/ Bilingual
Certification
- Comptia A+
Timeline
CEO / Owner
Self-Employed (Transit & Assembly Services)
09.2016 - Current
Assistant Manager
Bank Islamic of Guinea
04.2014 - 08.2016
IT & Support Intern
Bank Islamic of Guinea
09.2013 - 04.2014
Professional Engineering Intern
CR METAL (Algeria)
09.2012 - 05.2013
B.S. - Cyber/Computer Forensics and Counterterrorism
SUNY Canton
A.A.S. - Network Administration Security & Computer Science
ASA College