Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahmoud Elyamany

Perth Amboy,NJ

Summary

Dynamic Service Technician with a proven track record at Tech Network INC, excelling in installation and repair. Recognized for enhancing customer satisfaction through effective problem resolution and attention to detail. Skilled in preventive maintenance and adept at communicating complex technical information to non-technical clients, ensuring optimal equipment utilization.

Overview

17
17
years of professional experience

Work History

Service Technician

Tech Network INC (TNI)
07.2022 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Service Technician

City First Electric
10.2019 - 06.2022
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

System Engineer

Egyptian Ministry Of Civil Aviation ( CAC)
12.2007 - 01.2016
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
  • Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
  • Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.

Education

Bachelor of Science - Electrical Enigineering,

Faculty of Electrical Enigineering,
Menoufia University, Egypt
06-2006

Skills

    Software Skills:

    MS Office (Word-Excel-PowerPoint)

    Electrical Autocade

    Strength:

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Problem and issue resolution

Languages

English
Full Professional

Timeline

Service Technician

Tech Network INC (TNI)
07.2022 - Current

Service Technician

City First Electric
10.2019 - 06.2022

System Engineer

Egyptian Ministry Of Civil Aviation ( CAC)
12.2007 - 01.2016

Bachelor of Science - Electrical Enigineering,

Faculty of Electrical Enigineering,

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