Mahmoud Maragha
Plainfield,IL
Summary
Well-rounded professional with a solid foundation in leadership, customer service, and interpersonal communication. Skilled at identifying and resolving operational issues efficiently. Seeking to expand leadership experience and continue developing a strong managerial skill set.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Dayton Freight Lines
Crest Hill, IL
01.2025 - Current
- Supervised a team of up to 35 employees, training and conducting performance evaluations to enhance skill development.
- Facilitated daily pre-shift meetings to communicate essential company updates and policy changes, ensuring team alignment.
- Performed cross-functional communication with drivers, dispatch, and customer service teams.
- Enforced DOT and OSHA compliance and safety programs.
- Resolved employee concerns and workplace conflicts to maintain a positive work environment.
- Maintained accurate records for attendance, performance, and disciplinary actions.
- Ensured proper shipment tracking and freight documentation accuracy.
- Promptly learned to utilize internal systems (e.g., AS400, Novus, Microsoft Office Suite) for documentation and reporting.
Shift Leader
Oberweis Ice Cream and Dairy Store
Plainfield, IL
07.2024 - 01.2025
- Trained and mentored employees, scheduled shifts to maintain optimal staffing levels and enhance team performance.
- Monitored stock levels, assisted with inventory control, and placed orders to maintain product availability.
- Fostered positive team environment, facilitated communication and collaboration to improve teamwork among 5-10 staff members.
- Managed cash registers and processed transactions accurately, ensured compliance with cash handling procedures, and documented invoices for auditing.
Restaurant Manager
Boston Market
Joliet, IL
08.2018 - 06.2021
- Managed staffing by scheduling, training, and supervising front-of-house and back-of-house staff to ensure optimal service delivery.
- Monitored financial performance and organized inventory to support operational efficiency.
- Responded to customer inquiries and concerns via email, phone, and in person to maintain high quality of service.
- Assumed multiple roles to ensure operational continuity during emergencies.
- Maintained proper money handling procedures and disbursement.
- Ensured compliance with health and safety regulations and maintained a clean and sanitary restaurant environment.
- Demonstrated the ability to make decisions under pressure to ensure smooth restaurant operations.
- Provided leadership and guidance to the restaurant team, fostering a positive and collaborative work environment.
Education
Bachelor of Science - Business Management
Purdue University Northwest
Hammond, IN12-2024
Associate in Arts - Business
Joliet Junior College
Joliet, IL08-2021
Skills
- Leadership
- Adaptability
- Team Coordination
- Conflict Resolution
- Customer Service
- Safety and Risk Management
- Performance Evaluation
- Problem Solving
- Logistics Coordination
- Staff Supervision
- Employee Engagement
- Administration and Operations
Timeline
Operations Supervisor
Dayton Freight Lines
01.2025 - Current
Shift Leader
Oberweis Ice Cream and Dairy Store
07.2024 - 01.2025
Restaurant Manager
Boston Market
08.2018 - 06.2021
Bachelor of Science - Business Management
Purdue University Northwest
Associate in Arts - Business
Joliet Junior College