Mahmoud Salem
Lakeland,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Hardware Sales Associate
Lowes Home Improvment
Lakeland, FL
04.2023 - 05.2025
- Participated in weekly meetings to discuss new products, promotions and sales strategies.
- Maintained a clean, organized and well-stocked sales floor.
- Assisted with merchandising tasks such as stocking shelves, setting up displays and organizing backroom inventory.
- Assisted customers with product selection, pricing and availability.
- Demonstrated expertise in hardware products and services to customers.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Performed daily inventory checks of all merchandise on the sales floor.
Assistant Manager
Kathleen Beauty Supply
Lakeland, FL
06.2019 - 03.2023
- Communicated regularly with customers to gain insights into their needs.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Arts - Business Administration And Management
Polk State College
Winter Haven, FL05-2026
Skills
- Visual merchandising
- Customer service
- Inventory management
- Team cooperation
- Manage inventory
- Store opening and closing
- Upselling
- Product knowledge expertise
- Team building
- Effective communication
Languages
Arabic
Professional
References
References available upon request.
Timeline
Hardware Sales Associate
Lowes Home Improvment
04.2023 - 05.2025
Assistant Manager
Kathleen Beauty Supply
06.2019 - 03.2023
Associate of Arts - Business Administration And Management
Polk State College
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